Servicing Operations Associate

Figure is transforming the trillion dollar financial services industry using blockchain technology. In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally. Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. Every day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space! Forbes America’s Best Startup Employers Forbes Top 50 Blockchain Companies Figure Series D Announcement

Introduction

Figure is seeking a driven, customer service-oriented Servicing Operations Associate to join their team in Reno. This role is ideal for individuals curious about innovative blockchain technology and financial services. You will provide product, technical, and educational support to customers, playing a key role in ensuring customer success and brand engagement.

Responsibilities

• Be the first point of contact and advocate for customers.
• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service.
• Educate customers on Figure and its products with knowledge and enthusiasm.
• Promote brand recognition and loyalty by providing unrivaled support via phone, chat, and email.
• Gather key insights and assist in process improvement for Figure’s products, services, and customer experience.
• Provide technical support and troubleshooting for potential issues.
• Conduct video notary sessions with attention to detail and professionalism, coordinating with multiple vendors as needed.
• Participate in new training and licensing programs to expand team capabilities.
• Contribute to an exciting and vibrant office environment and team dynamic.

Requirements

• BA/BS from an accredited university preferred with 1+ years in a customer-facing role.
• Proven background as a dependable and reliable team player.
• Flexibility and adaptability to ongoing refinements in process and structure.
• Confident, friendly, and compassionate communication skills.
• Ability to become a licensed e-notary, including passing Figure and state-required background checks.
• Successfully complete required compliance trainings.
• A positive and problem-solving approach to customer service.
• Ability to instill trust and rapport with customers.
• Process-driven organizational skills.
• A quick and flexible learning style with the ability to navigate new technology platforms.

Benefits

• Competitive salary and growth opportunities.
• Company quarterly performance-based bonus.
• Equity stock options package.
• Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
• Employer-funded life and disability insurance coverage.
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
• Up to 12 weeks paid family leave.
• Continuing education reimbursement.
• Routine Team swag deliveries!

About Company

Figure is a unicorn company transforming the trillion-dollar financial services industry through blockchain technology. In just three years, Figure has pioneered fintech innovations using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments, delivering speed, efficiency, and savings. The company fosters a creative, team-oriented, and supportive environment, valuing entrepreneurial mindsets and continuous learning. Figure has been recognized by Forbes as one of America’s Best Startup Employers and a Top 50 Blockchain Company.

How to Apply

Please apply via the provided link.