Customer Success Associate

Figure

NC Charlotte, North Carolina, United States Full-Time 2026-08-16

provenance blockchain

About Figure

Figure is a unicorn company transforming the trillion-dollar financial services industry through blockchain technology. In just three years, Figure has launched numerous FinTech innovations using the Provenance blockchain for loan origination, equity management, private fund services, banking, and payments, delivering speed, efficiency, and savings to consumers and institutions. The team thrives in a creative, team-oriented, and supportive environment, composed of driven, innovative, collaborative, and curious individuals who embrace an entrepreneurial mindset and love architecting ground-breaking technologies. Figure values continuous learning and a daily focus on impactful work. The company has been recognized as one of Forbes America’s Best Startup Employers and Forbes Top 50 Blockchain Companies.

About the Position

Introduction

Figure is seeking a driven, customer-service-oriented teammate, eager to learn about innovative blockchain technology and financial services. In this Customer Success Associate (CSA) role, you will gain comprehensive knowledge of Figure's operations by providing product, technical, and educational support to potential and existing customers.

Your communication, problem-solving skills, and attention to detail will be crucial in securing business initiatives, driving brand engagement, and ensuring customer success. You will troubleshoot problems and provide solutions with knowledge and empathy, ensuring Figure remains accountable to its customers.

Responsibilities

Serve as the first point of contact and advocate for customers.
Handle customer inquiries via omni-channel communication and process applications with exceptional service.
Educate customers on Figure and its products with knowledge and enthusiasm.
Promote brand recognition and loyalty through phone, chat, and email support.
Gather key insights and assist in process improvement for Figure’s products, services, and customer experience.
Provide technical support and troubleshoot potential issues.
Conduct video notary sessions with attention to detail and professionalism, ensuring daily multi-vendor coordination when needed.
Participate in new training and licensing programs to expand team capabilities.
Contribute to an exciting and vibrant office environment and team dynamic.

Requirements

BA/BS from an accredited university preferred with 1+ years in a customer-facing role.
Proven background as a dependable and reliable team player.
Flexibility and adaptability to ongoing process and structure refinements.
Confident, friendly, and compassionate communication skills.
Ability to become a licensed e-notary, including passing Figure and state-required background checks.
Successful completion of required compliance trainings.
A positive and problem-solving approach to customer service.
Ability to instill trust and rapport with customers.
Process-driven organizational skills.
A quick and flexible learning style.

Benefits

Competitive salary and growth opportunities.
Company quarterly performance-based bonus.
Equity stock options package.
Employer-funded comprehensive health, vision, and dental insurance, and wellness program for employees and their dependents.
Employer-funded life and disability insurance coverage.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Up to 12 weeks paid family leave.
Continuing education reimbursement.
Routine Team swag deliveries!