Operations Associate

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. The company is committed to mainstream awareness, adoption, and education of cryptocurrency, believing that crypto and blockchain will define the future of finance by bringing greater financial and economic freedom. CoinGecko is building the infrastructure to scale cryptocurrency market data for billions of users.

Introduction

CoinGecko is a global leader in tracking cryptocurrency data, operating since 2014. They've built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges and serving over 300 million page views in over 100 countries. CoinGecko plays a major part in promoting mainstream awareness, adoption, and education of cryptocurrency globally. The company believes cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom worldwide, and is building the foundation to scale cryptocurrency market data to serve billions.

Responsibilities

• Ensure all information displayed on CoinGecko is up-to-date.
• Provide an amazing and personalized experience to each user query.
• Effectively diagnose and resolve user concerns and issues through various support channels such as emails, blogs, social media, and community chat rooms.
• Analyze user feedback and continuously look for ways to improve user experience.
• Collate user feedback and share it with relevant internal teams for improvements.
• Strive to give every user a great experience.
• Stay up-to-date with the latest cryptocurrency and marketing trends and propose new and improved marketing campaign ideas.
• Work closely with team members to solve user issues.

Requirements

• 1-5 years experience in an operations role.
• Excellent command of English and great communication skills.
• Solid knowledge in using support and automation tools.
• Possess strong analytical skills with a good eye for detail.
• A team player, self-motivated, and able to work independently with minimal supervision.
• Confident working in a fast-paced and dynamic environment.
• Proactive in coming up with ideas and solutions that will improve user experience.

Nice to Have

• Knowledge and interest in cryptocurrencies is an added advantage.

Benefits

• Free daily team lunch
• Parking/Transport allowance
• Flexible working hours
• Basic insurance
• Training/Upskilling allowance - empowering you to own your learning curve.

About Company

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. The company is committed to mainstream awareness, adoption, and education of cryptocurrency, believing that crypto and blockchain will define the future of finance by bringing greater financial and economic freedom. CoinGecko is building the infrastructure to scale cryptocurrency market data for billions of users.

How to Apply

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