Manager, Fraud - Banking & Payments (Kraken Products)

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Introduction

Kraken is seeking a highly skilled and motivated Fraud, Banking & Payments Manager to join our dynamic team. As a Manager, Fraud – Kraken products, you will play a crucial role in managing Kraken products, including P2P, Third-Party Payments, the Kraken Debit Card, and any new business requirements. You will oversee delivery, approval, and decline rate reviews, fraud levels, and the optimization of messaging to ensure the best outcomes for both the business and our clients while minimizing friction.

This role is responsible for supporting development and implementation, optimizing fraud controls and fraud rates across all Kraken products to increase revenue, keep fraud within company thresholds, and ensure a smooth and secure environment for our users.

Responsibilities

• Control, Monitor, and Analyze Fraud Trends: Stay current with the latest fraud trends, techniques, and technologies in the crypto industry. Conduct in-depth analysis of fraud patterns and identify potential vulnerabilities to proactively mitigate risks.
• Monitor and Analyze Payment Trends: Stay current with payment regulations, trends, techniques, and technologies within the crypto industry. Conduct detailed analysis of payment patterns and identify opportunities to proactively increase revenue.
• Policy, Process, Rules Creation, and Fraud Prevention Strategies: Create and maintain effective fraud and payment policies, processes, strategies, and rule frameworks.
• Develop and Implement Fraud Prevention Strategies: Collaborate with cross-functional teams, including other Fraud teams (Fraud org), Product, Engineering, and Security, to design and implement effective fraud prevention strategies and frameworks for the crypto platform.
• Risk Assessment, Mitigation, Governance, and Audit Controls: Conduct comprehensive risk assessments to identify potential Kraken fraud and payment risks and vulnerabilities. Implement preventive measures and controls to mitigate risks effectively and support governance and audit requirements.
• Support Business Growth and Compliance Controls: Balance fraud prevention with customer experience and revenue optimization.
• Fraud Detection and Investigation: Develop and maintain robust Kraken fraud detection systems and tools to identify suspicious activities, transactions, and patterns. Own and lead investigations into suspected fraudulent activity, gathering evidence and working closely with Kraken Product, Legal, and Compliance teams.
• Cross-Functional Collaboration: Partner with Customer Engagement, Compliance, Legal, and other internal teams to ensure effective coordination and communication on Kraken fraud- and payment-related matters.
• Data Analysis and Reporting: Utilize data analytics tools and techniques to extract meaningful insights and produce regular reporting on fraud and payment trends, patterns, and key performance indicators. Present findings to management and recommend strategies for continuous improvement.
• Regulatory Compliance: Stay abreast of relevant laws, regulations, and industry guidelines related to fraud prevention and payments, ensuring organizational compliance. Develop and maintain effective fraud frameworks and procedures.
• Leadership and Mentorship: Provide guidance, mentorship, and training to team members, fostering a culture of continuous learning and professional growth.
• OKRs and Strategic Delivery: Develop and implement Kraken fraud and payments improvement Objectives and Key Results (OKRs) and strategies in collaboration with cross-functional teams.
• Business Reporting: Deliver clear and actionable business reporting on a daily, weekly, monthly, and quarterly basis.
• Best Practice Guidance: Provide guidance and support to internal teams on best practices across payment methods.

Requirements

• Proven experience (7+ years) in banking, payment processing management, and fraud controls.
• Proficiency in fraud and payment optimization strategies, tools, and techniques.
• Excellent analytical and problem-solving skills with strong attention to detail and solid knowledge of data analytics and reporting, with experience using data-driven insights to inform decision-making.
• Proven experience with Card, Third Party, Peer-to-Peer payments, and banking regulatory requirements and compliance frameworks.
• Exceptional communication and interpersonal skills to collaborate effectively with cross-functional teams and external stakeholders.
• Ability to adapt quickly in a fast-paced, rapidly evolving industry.
• Flexible, adaptive, and self-managed, with a strong team mindset and a willingness to accommodate both business and fraud organization needs.

Nice to Have

• Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration, Finance).
• Strong understanding of blockchain technology, cryptocurrencies, and associated fraud risks.

Benefits

• Join a mission-focused company rooted in crypto values.
• Work with a world-class team committed to accelerating the global adoption of crypto.
• Opportunity to work remotely from various locations.
• Contribute to developing premium crypto products for a diverse user base.
• Support from an organization committed to industry-leading security, crypto education, and world-class client support.

About Company

Kraken is a mission-focused company rooted in crypto values. Our world-class team of Krakenites, united by crypto conviction, is dedicated to discovering and unlocking the potential of crypto and blockchain technology. For over a decade, our mission to accelerate the global adoption of crypto, enabling financial freedom and inclusion for everyone, has attracted many of the most talented crypto experts worldwide. As a fully remote company, we have Krakenites in over 70 countries speaking more than 50 languages. We are industry pioneers who develop premium crypto products like Kraken Pro, Desktop, Wallet, and Kraken Futures for experienced traders, institutions, and newcomers, all while maintaining a strong commitment to industry-leading security, crypto education, and world-class client support.

How to Apply

Please apply through the provided link. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. As an equal opportunity employer, we do not tolerate discrimination or harassment of any kind.