Web3 Service Manager

Bitpanda is a leading European neobroker for cryptocurrencies, precious metals, and other digital assets. Our mission is to make investing accessible to everyone, regardless of their financial background. We are a fast-growing, innovative company committed to building the future of finance with a strong focus on security, user experience, and regulatory compliance.

Introduction

Bitpanda is seeking a motivated Web3 Service Manager to join our team in Bucharest. In this role, you will elevate Bitpanda’s operational systems by aligning offered services with strategic business objectives. You will be instrumental in implementing a service-based operating model that optimizes cloud capabilities and embraces agile methodologies for continuous service improvement. A key focus will be on reducing incidents, downtimes, and degradations to achieve operational excellence, enhancing critical service reliability through technical, procedural, cultural, and organizational improvements.

Responsibilities

• Implement Service Management processes and define the service catalogue and Service Level Agreements (SLAs).
• Drive and support the implementation of change management and service transition.
• Measure and improve the end-to-end performance of assigned services against agreed SLAs and business targets.
• Drive and coordinate incident/problem management activities to permanently resolve incident root causes, including impact analysis and documentation.
• Coordinate resolution of major incidents and lead task forces to swiftly eliminate severe bugs.
• Provide on-call duty scheduling for services within your portfolio and actively participate.
• Hold regular service review meetings with business stakeholders, engineering, and product teams, and provide regular reporting on issues and continuous improvement to senior management.

Requirements

• MSc or BSc in Information Systems, Computer Engineering, or a similar relevant field.
• Hands-on personality, self-driven, and proactive in involvement rather than observation.
• Demonstrated ability to lead teams effectively and provide guidance in ambiguous situations.
• Ability to coordinate and influence technical discussions.
• Capable of contributing to the development and future growth of service managers and software engineers.
• Highly collaborative, focused on building strong relationships across all departments.

Nice to Have

• Experience with blockchain technologies and Web3 applications.
• Familiarity with financial technology or cryptocurrency platforms.

Benefits

• [No specific benefits were provided in the original job posting. Companies typically offer competitive salaries, health insurance, paid time off, professional development opportunities, and a vibrant work environment. Please inquire directly with the company for details.]

About Company

Bitpanda is a leading European neobroker for cryptocurrencies, precious metals, and other digital assets. Our mission is to make investing accessible to everyone, regardless of their financial background. We are a fast-growing, innovative company committed to building the future of finance with a strong focus on security, user experience, and regulatory compliance.

How to Apply

Interested candidates are encouraged to apply through the provided link: https://web3.career/service-manager-bitpanda/26040