Trainee Technical Support Engineer (JavaScript/Web) - Project-Based

Enroute is a technology-driven company that values curiosity, innovation, and continuous improvement. We foster a culture of ownership, collaboration, trust, and accountability. Our team embraces challenges, asks questions, learns quickly, and grows together. We pride ourselves on offering competitive compensation, excellent benefits, a great work environment, flexible schedules, and policies that promote a healthy work-life balance. We are committed to building a strong community of driven, responsible, respectful, and happy individuals, ensuring our 'Enrouters' genuinely enjoy working with us. We are an equal employment opportunity employer, promoting diversity and inclusion in all aspects of employment.

Introduction

Enroute is seeking a motivated Technical Support Trainee to join our team on a project-based engagement. In this role, you will be instrumental in supporting our day-to-day technical operations, troubleshooting issues, and providing first-level support to our users. You will collaborate with cross-functional teams to ensure timely resolution of incidents and contribute significantly to maintaining system stability and user satisfaction.

We are looking for a candidate who is eager to learn, detail-oriented, and comfortable working in a fast-paced environment. If you are proactive, curious about technology, and motivated to grow your technical skills while delivering high-quality support, we encourage you to apply.

Responsibilities

• Triage and investigate incoming technical issues and support tickets.
• Analyze logs, system behavior, and reported symptoms to identify root causes.
• Reproduce reported issues and validate problems when possible.
• Detect recurring issues and identify patterns across multiple cases.
• Document findings, troubleshooting steps, and technical observations clearly and accurately.
• Escalate issues to Engineering or Senior Support following defined processes.
• Track issue status and follow up to ensure proper resolution.
• Support validation of fixes and confirm successful issue resolution.
• Maintain internal documentation, FAQs, and troubleshooting guides.
• Participate in training sessions, shadowing, and continuous improvement initiatives.

Requirements

• 1–2 years of experience in web development or technical support roles (Junior level).
• Solid knowledge of JavaScript, HTML, and CSS.
• Basic understanding of Web Development principles and front-end architecture.
• Experience analyzing technical issues in web-based environments.
• Ability to read logs and analyze system behavior to identify potential root causes.
• Strong written and verbal communication skills for clear documentation and issue reporting.
• Advanced English level.

Nice to Have

• Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).

Benefits

• Competitive monetary compensation.
• Year-end Bonus.
• IMSS, AFORE, INFONAVIT.
• Major Medical Expenses Insurance.
• Minor Medical Expenses Insurance.
• Life Insurance.
• Funeral Expenses Insurance.
• Preferential rates for car insurance.
• TDU Membership.
• Holidays and Vacations.
• Taquitos Rewards.
• Amazon Gift Card on your Birthday.
• Work-from-home Bonus.

About Company

We love technology and are driven by curiosity, innovation, and continuous improvement. We foster a culture of ownership, collaboration, trust, and accountability. Our team embraces challenges, asks questions, learns quickly, and grows together. We offer competitive compensation, excellent benefits, a great work environment, flexible schedules, and policies that promote a healthy work-life balance.

How to Apply

Please apply directly through the provided application link.