Technical Support Engineer (JavaScript / Web) - Project-based

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

Introduction

Enroute is seeking a motivated Technical Support Engineer to join our team for a project-based engagement. We are a dynamic company driven by curiosity and innovation, fostering a culture of trust, collaboration, and continuous learning. As an Enrouter, you'll embrace challenges, learn quickly, and grow alongside a supportive team dedicated to excellence and work-life balance.

In this role, you will be crucial in supporting our day-to-day technical operations, troubleshooting issues, and providing first-level support to users. You will collaborate with cross-functional teams to ensure timely resolution of incidents, contributing to system stability and user satisfaction.

Responsibilities

• Triage and investigate incoming technical issues and support tickets.
• Analyze logs, system behavior, and reported symptoms to identify root causes.
• Reproduce reported issues and validate problems when possible.
• Detect recurring issues and identify patterns across multiple cases.
• Document findings, troubleshooting steps, and technical observations clearly and accurately.
• Escalate issues to Engineering or Senior Support following defined processes.
• Track issue status and follow up to ensure proper resolution.
• Support validation of fixes and confirm successful issue resolution.
• Maintain internal documentation, FAQs, and troubleshooting guides.
• Participate in training sessions, shadowing, and continuous improvement initiatives.

Requirements

• 1–2 years of experience in web development or technical support roles (Junior level).
• Solid knowledge of JavaScript, HTML, and CSS.
• Basic understanding of Web Development principles and front-end architecture.
• Experience analyzing technical issues in web-based environments.
• Ability to read logs and analyze system behavior to identify potential root causes.
• Strong written and verbal communication skills for clear documentation and issue reporting.
• Advanced English level.

Nice to Have

• Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).

Benefits

• Competitive Monetary Compensation
• Year-end Bonus
• Comprehensive Health Coverage (IMSS, AFORE, INFONAVIT, Major Medical Expenses Insurance, Minor Medical Expenses Insurance, Life Insurance, Funeral Expenses Insurance)
• Preferential rates for car insurance
• TDU Membership
• Generous Holidays and Vacation Policy
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus

About Company

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to Apply

Please apply directly through the provided application link.