Technical Support Analyst (Web / AdTech) - Trainee (Project)

Enroute is a technology-driven company that values curiosity, innovation, and continuous improvement. We foster a culture of trust and accountability, embracing challenges and promoting a healthy work-life balance. We are committed to providing equal employment opportunities and building a strong community of driven, responsible, and happy individuals.

Introduction

Enroute is seeking a curious and driven Technical Support Trainee to join our team on a project-based engagement. We are a company passionate about technology, innovation, and continuous improvement, fostering a culture of trust and collaboration. If you are eager to learn, detail-oriented, and excited to grow your technical skills in a fast-paced environment, this role is for you.

Responsibilities

• Triage and investigate incoming technical issues and support tickets.
• Analyze logs, system behavior, and reported symptoms to identify root causes.
• Reproduce reported issues and validate problems when possible.
• Detect recurring issues and identify patterns across multiple cases.
• Document findings, troubleshooting steps, and technical observations clearly and accurately.
• Escalate issues to Engineering or Senior Support following defined processes.
• Track issue status and follow up to ensure proper resolution.
• Support validation of fixes and confirm successful issue resolution.
• Maintain internal documentation, FAQs, and troubleshooting guides.
• Participate in training sessions, shadowing, and continuous improvement initiatives.

Requirements

• 1–2 years of experience in web development or technical support roles (Junior level).
• Solid knowledge of JavaScript, HTML, and CSS.
• Basic understanding of Web Development principles and front-end architecture.
• Experience analyzing technical issues in web-based environments.
• Ability to read logs and analyze system behavior to identify potential root causes.
• Strong written and verbal communication skills for clear documentation and issue reporting.
• Advanced English level.

Nice to Have

• Experience working with AdTech platforms or digital advertising technologies (such as ad tags, tracking pixels, Google Tag Manager, or campaign tracking tools).

Benefits

• Competitive Monetary Compensation
• Year-end Bonus
• Comprehensive Health Coverage (IMSS, AFORE, INFONAVIT, Major & Minor Medical Expenses Insurance)
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Generous Holidays and Vacations
• Taquitos Rewards
• Birthday Amazon Gift Card
• Work-from-home Bonus

About Company

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to Apply

Apply Here