Strategy and Operations Manager

MoonPay is a leading unified payments platform for digital currency, dedicated to onboarding the world to the decentralized economy. We enable users globally to easily buy, sell, swap, and pay in digital currencies, powering the entire fiat-to-crypto flow with integrated compliance, identity checks, fraud prevention, and settlement. Trusted by over 30 million customers and 500+ partners, MoonPay is a regulated entity in major global markets, committed to making financial freedom and autonomy the new normal through secure, scalable, and intuitive solutions.

Introduction

MoonPay is seeking a highly motivated and data-driven Strategy and Operations Manager to join our team in Bangalore, India. This role is crucial for leveraging insights to enhance revenue and optimize costs within MoonPay's evolving crypto and payments ecosystem. You will be instrumental in analyzing operational data, identifying opportunities for improvement, and collaborating with various teams to implement strategic initiatives that drive operational excellence and business growth.

Responsibilities

• Drive data-informed strategies aligned with top company goals, partnering with senior operations leadership to optimize revenue growth and reduce costs across MoonPay's operations.
• Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle.
• Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non-technical stakeholders.
• Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience, and Partner Success teams within MoonPay.
• Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow.
• Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast-paced environment.

Key Performance Indicators (KPIs):

• Increase Net Revenue Impact from Operational Initiatives
• Reduce Overall Operational Expenses
• Conversion Rate for Onboarding and Transaction Success
• Customer Lifetime Value (CLTV)

Requirements

• Data-Driven Strategist & Problem Solver: 3+ years leveraging deep data analysis to drive impactful strategies in fintech/crypto, with experience in strategy consulting and/or building PMO functions.
• Analytical Powerhouse with Business Acumen: Proven ability to extract actionable insights from complex datasets, applying statistical methods and ROI analysis to solve business challenges and drive strategic execution.
• Visual Storyteller & Communicator: Expertise in creating compelling data visualizations and communicating findings effectively to diverse audiences, including executive stakeholders.
• Tech-Savvy & Forward-Thinking: Passionate about staying updated on technology trends, particularly in crypto, payments, and AI, and exploring their practical application within strategic frameworks and project delivery.
• Embody MoonPay’s “BLOCK” values: Be Hungry, Level Up, Own It, Crypto Curious, Kaizen.

Nice to Have

• Experience with SQL, Python, dbt, Looker, and Count for data analysis and visualization.
• Familiarity with the crypto and payments industry, including integrations, partnerships, and compliance.

Benefits

• Competitive salary package
• Equity package: All employees have ownership at MoonPay
• Pay for performance equity bonus: Outsized outcomes receive outsized rewards
• Moonshot award: Honors exceptional impact (10 employees twice a year, each earning a $250,000 equity grant).
• Unlimited holidays: Autonomy to choose when to work and switch off
• Hybrid working schedule: Work fully remotely or from your nearest Moonbase
• Private Healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance for utilities
• Monthly budget to spend on MoonPay products and zero-fee crypto transactions
• Employee referral program: $10,000 in USDC for successful referrals
• Regular remote company offsites for in-person sessions and hackathons
• Opportunity to work in a disruptive and fast-growing company where excellence is rewarded

About Company

MoonPay is committed to onboarding the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. We provide a unified payments platform for digital currency, enabling easy buying, selling, swapping, and paying in digital currencies. Our platform powers the entire fiat-to-crypto flow, incorporating compliance, identity checks, fraud prevention, and settlement. Trusted by over 30 million customers and 500+ ecosystem partners, we are driving mainstream crypto adoption worldwide. MoonPay is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, reflecting our commitment to trust and compliance. We are also rapidly growing our consumer app, making crypto accessible and intuitive for everyone. If you believe in financial freedom and building a fairer, more open financial system, join us in shaping the future of payments and the decentralized economy.

How to Apply

Interested candidates are encouraged to apply directly through the provided link: https://cryptojobslist.com/jobs/strategy-and-operations-manager-bangalore-hybrid-at-moonpay#apply

We value diversity and encourage applications from all backgrounds. Research has shown that women are less likely than men to apply for a role if they do not have experience in 100% of the areas. Please know that this list is indicative, and we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.