Dialpad is the AI-native business communications platform, unifying calling, messaging, meetings, and contact center solutions with real-time AI. With over 70,000 customers worldwide, including major brands like WeWork, Asana, and Uber, Dialpad is transforming how businesses communicate and operate. The company is actively leading the development of Agentic AI, where AI agents move beyond analysis to autonomous workflow execution and revenue acceleration. Dialpad fosters an AI-native engineering culture, empowering employees with powerful AI tools and emphasizing traits like scrappiness, curiosity, optimism, persistence, and empathy.

About the Position

Introduction

Dialpad is an AI-native business communications platform unifying calling, messaging, meetings, and contact center services, all powered by real-time AI. Serving over 70,000 companies globally, Dialpad is pioneering the shift to Agentic AI, where intelligent agents automate workflows, resolve customer issues, and accelerate revenue. The DAART (Dialpad Agentic AI in Real Time) initiative is at the forefront of this transformation. At Dialpad, AI is integral to how teams work, empowering employees to move faster and achieve more. The company values intensely curious individuals who are Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Responsibilities

Drive Technical Strategy: Own the architectural roadmap and delivery of Dialpad’s Agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems.
Build & Scale: Design and deploy scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows.
Mentor & Influence: Act as a technical anchor for the organization, raising the engineering bar, mentoring senior peers, and defining technical standards for an AI-native SDLC.
Partner Cross-Functionally: Collaborate with leadership across Product, Engineering, and Applied Research to align technical execution with Dialpad’s long-term business strategy.
Push the Frontier: Research and implement emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails to keep Dialpad at the absolute forefront of the "era of the agent."

Requirements

Experience: 8+ years of relevant software engineering experience, with a proven track record of technical leadership (as a Senior, Staff, or Principal Engineer) shipping complex, large-scale systems.
Systems Background: Strong foundations in scaling distributed systems and production-grade infrastructure before evolving into applied AI, LLM platforms, and agentic architectures.
Core Technical Expertise:
- LLM Platforms: Inference optimization and fine-tuning strategies.
- Data & Retrieval: Advanced retrieval systems and memory architectures.
- Agent Frameworks: Hands-on experience with frameworks like LangChain/LangGraph, CrewAI, or AWS/Google Agent ecosystems.
- AI Ops: Evaluation, observability, and safety frameworks for production AI systems.
- Real-Time Infrastructure: Streaming infrastructure and voice/conversational AI.
- Tool Integration: Tool use, API execution frameworks, and human-in-the-loop validation systems.
Leadership & Mindset:
- Operational Excellence: Experience setting clear technical goals, identifying architectural risks, and systematically clearing tech-debt gaps.
- The 0→1 Archetype: Ability to thrive in ambiguity, build cutting-edge AI products from the ground up, and scale them into robust, self-sustaining enterprise systems.

Benefits

Work at the center of the AI transformation in business communications.
Build and ship agentic AI products that are redefining how companies operate.
Join a team where AI amplifies every employee’s impact.
Competitive salary, comprehensive benefits, and real opportunities for growth.
Robust training programs.
Inclusive office environments designed for collaboration and connection.
Recognized as a Great Place to Work.

About Company

How to Apply

If you are excited about this role and possess the fundamental traits, drive, and strong ambition, but your experience doesn’t meet every qualification, Dialpad encourages you to apply. Dialpad is an equal-opportunity employer, committed to creating an inclusive environment free from discrimination or harassment.