Servicedeskmedewerker

Experis is a global leader in professional resourcing and project solutions, specializing in IT, engineering, finance, and other professional fields. They connect skilled professionals with leading companies to drive innovation and achieve business goals. As part of ManpowerGroup, Experis offers extensive career opportunities and a dynamic work environment.

Introduction

Are you an experienced Service Desk Employee who thrives on solving IT challenges? We are looking for a Service Desk Employee to support a large national retail organization across the Netherlands with outages, incidents, and daily IT challenges. In this role, you will be the central point of contact for first-line reports and contribute to optimal support for store operations.

Responsibilities

As a Service Desk Employee, you will work within a central support department responsible for supporting stores throughout the Netherlands. You will be the first point of contact for users and ensure that incidents are handled quickly and effectively. Your tasks will include:

• Receiving, registering, and handling first-line IT reports from stores.
• Analyzing incidents and performing basic troubleshooting.
• Supporting and communicating with technicians regarding outages and technical issues.
• Coordinating and managing external IT partners and suppliers.
• Taking on, monitoring, and following up on priority 3 (P3) tickets.
• Communicating with regions about disruptions, maintenance work, and incidents.
• Maintaining an overview of priorities in a dynamic environment.
• Collaborating with internal IT teams to improve the quality of service.

Requirements

• Minimum of 2 years of experience as a Service Desk Employee, IT Support Employee, Helpdesk Employee, or Support Engineer.
• Experience in handling first-line reports and incidents.
• Experience with troubleshooting hardware, software, and user problems.
• Strong communication skills and a customer-oriented attitude.
• A proactive and solution-oriented work approach.
• Ability to maintain an overview when multiple reports come in simultaneously.
• Availability for 40 hours per week.
• Willingness to work 5 days a week on-site in Huizen.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• €3,300 gross per month based on 40 hours.
• A responsible position within a central IT support organization.
• Work in an environment with national impact.
• Collaboration with internal specialists and external partners.
• Opportunities for further development within IT.
• An informal and fast-paced work environment where initiative is valued.

About Company

You will join a leading organization in the retail sector with stores throughout the Netherlands. From the location in Huizen, you will support daily operations and ensure that store employees can rely on fast and professional IT support. You will work in a fast-paced environment where collaboration, service-orientation, and continuous improvement are central.

How to Apply

Click the "Apply Now" button on the job board to submit your application.