Servicedesk Employee

Experis is a leading global professional resourcing and project-based workforce solutions company. They connect highly skilled individuals to organizations in need of specialized talent, particularly in the IT sector. Experis focuses on helping individuals develop their careers and companies find the expertise they need to succeed.

Introduction

Are you an experienced Service Desk Employee who thrives on supporting users and solving IT issues? Do you enjoy taking on a lot of responsibility, independently investigating problems, and playing an important role within an international organization? Then this is a great challenge for you!

Responsibilities

As a Service Desk Employee, you will be responsible for:

• Handling, registering, and resolving IT incidents via phone, email, and ticketing systems.
• Addressing 2nd-line incidents for internal end-users.
• Analyzing and solving hardware, software, account, and access problems.
• Installing and configuring workstations, software, and peripherals.
• Managing user accounts, permissions, and access requests.
• Supporting onboarding and offboarding processes.
• Documenting incidents, solutions, and work instructions.
• Identifying recurring problems and proposing improvements.
• Liaising with international support teams and internal stakeholders.

Requirements

As a Service Desk Employee, you should have:

• Minimum of an MBO (vocational education) level 3 or 4 diploma in ICT.
• At least two years of relevant work experience in a service desk or support environment.
• Knowledge of Windows, Microsoft 365, and general network environments.
• Experience with ticketing systems such as TOPdesk, ServiceNow, or similar.
• Experience with user management, account management, and workstation support.
• Strong communication skills and a customer-focused attitude.
• Good command of the Dutch language.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• An initial salary up to €3,500 per month based on a 40-hour work week (depending on knowledge and experience).
• Travel expense reimbursement (€0.23/km).
• A good pension scheme.
• Training and development opportunities.

About Company

You will join an internationally operating organization within the mobility sector, located in the Amsterdam region. IT plays an important role in supporting both internal employees and an extensive network of external partners. Due to the scale of the application and system landscape, as a Service Desk Employee, you will deal with a variety of IT issues daily and have the opportunity to build extensive knowledge.

In this role, you will be responsible for supporting both internal end-users and external partners. You will handle a wide range of IT issues daily, from account and access problems to software, hardware, and application-related incidents. You will analyze reports, determine the cause of problems, and ensure users can resume their work as quickly as possible.

Because many systems are specifically configured for the organization and its partner network, you will encounter an environment that is not always standard. This requires curiosity, perseverance, and the willingness to conduct independent research when a solution is not immediately available.

As a Service Desk Employee, you will work closely with IT colleagues and liaise with international support teams where necessary. In addition to resolving incidents, you will be involved in user management, documentation, knowledge sharing, and identifying structural improvements within IT services. This means you will not only have a supportive role but also an important one in further professionalizing support processes.

The organization is characterized by an informal working atmosphere where independence, responsibility, and initiative are valued. You will be given the space to thoroughly learn systems and processes and will be encouraged to further develop yourself within the IT field.

In short: if you are a Service Desk Employee looking for a challenging environment, primarily working with 2nd-line incidents, apply now!

How to Apply

Click the "Apply Now" button on the job page to submit your application.