Service Desk Employee

For over 24 years, Experis has been helping over 600,000 people daily to find work that matches their skills. We achieve this by engaging in conversations with you to discover what truly makes you happy, not just a “new challenge.” Experis operates across five key practice areas: Business Transformation, Digital Workspace, Cloud & Infrastructure, Cyber Security, and Enterprise Applications. This offers broad growth opportunities within Experis, supported by our expert team. We invite you to connect with us to learn more!

Introduction

Are you passionate about IT support and providing excellent service? We are looking for a Service Desk Employee to join a government institution in Apeldoorn. You will be instrumental in assisting colleagues with their daily IT challenges, ensuring smooth operations and high satisfaction.

Responsibilities

• Provide first-line IT support to end-users, both over the phone and on-site.
• Prioritize daily tickets effectively.
• Transfer knowledge to internal end-users.
• Ensure correct administrative processing of all support requests.

Requirements

• MBO (vocational) IT education.
• Minimum of 2 years of experience as a Service Desk Employee, Helpdesk Employee, or in a similar IT support role.
• Knowledge of Service Desk management tools.
• Experience working in a formal environment.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Nice to Have

• Strong problem-solving skills.
• Excellent communication skills.
• A customer-friendly attitude.

Benefits

• Salary between €2,400 and €2,800 per month based on a 40-hour work week.
• Full-time position (32 hours also possible).
• Option to lease a company car.
• Dedicated field manager as your point of contact throughout your employment.
• Unlimited training and development opportunities.
• Career growth opportunities within all practice areas, including project management, security, or administration.
• Tailored education trajectory.
• 25 vacation days.
• Enjoyable company outings and social gatherings.
• Opportunity to work with the latest tools and technologies, such as Cloud and digital transformations.

About Company

For over 24 years, Experis has been helping over 600,000 people daily to find work that matches their skills. We achieve this by engaging in conversations with you to discover what truly makes you happy, not just a “new challenge.” Experis operates across five key practice areas: Business Transformation, Digital Workspace, Cloud & Infrastructure, Cyber Security, and Enterprise Applications. This offers broad growth opportunities within Experis, supported by our expert team. We invite you to connect with us to learn more!

How to Apply

Interested candidates are encouraged to apply directly via the provided application link.