Senior Software Engineer (Field Applications)

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by Fortune 500 companies and startups, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Introduction

Are you ready to unlock intelligence? Kong is seeking a Senior Software Engineer for Field Applications to join its Innovation Group within the Professional Services organization. This role focuses on developing and enhancing automated migration solutions using AI Coding Agents for customer consulting engagements. We're looking for individuals with a strong background in software engineering, AI/LLM integration, and API gateway expertise, coupled with excellent customer-facing communication skills.

Responsibilities

• Help customers succeed with automated legacy API gateway migrations by designing and building solutions, addressing technical challenges, and providing hands-on implementation assistance to PS consultants and customer technical teams.
• Engage with customers on migration projects, guiding them through the installation and implementation of Kong solutions.
• Lead customer discussions, drive outcome-based professional services, and provide technical thought leadership on field solutions.
• Collaborate internally with Product Engineering, Customer Success, and Sales teams to ensure customers maximize value from Kong solutions.
• Develop internal solutions and tools for the wider field organization to advance technical capabilities and improve subscriber value delivery.
• Write or edit technical documentation and knowledge base articles for developed solutions.

Requirements

• 6+ years of relevant software development experience.
• Hands-on implementation experience with API gateway and/or API integrations in customer environments.
• Practical working knowledge of APIs, containers, and microservices.
• Proficient in Linux environments, including Cloud and Development tooling.
• Experience with building and deploying software solutions using AI Coding Agents.
• Experience with application development and multiple programming languages.
• BS in Computer Science / BA or equivalent technical development experience.
• Passion and determination for technology and innovation.
• Strong organizational and change management skills with the ability to manage competing customer demands.
• Proven team player and solution builder who thrives in a fast-growing, dynamic environment.
• Ability to occasionally travel to customer sites and Kong locations as needed.

Nice to Have

• Experience with major cloud providers such as GCP, AWS, and Azure.
• Experience with Google Apigee or IBM API Connect & Data Power.

Benefits

• Opportunity to work on cutting-edge, innovative customer solutions involving new technologies.
• Work with diverse people across the globe.
• Critical role in Kong's growth and success within the Professional Services organization.

About Company

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by Fortune 500 companies and startups, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.