Senior Servicedesk Employee

Experis aims to be an organization that supports you in all aspects of IT. For over 24 years, Experis has helped more than 600,000 people daily with diverse skills find employment. They achieve this by engaging with you to discover what truly makes you happy, not just finding a 'new challenge'. Experis is active in five key practice areas: Business Transformation, Digital Workspace, Cloud & Infrastructure, Cyber Security, and Enterprise Applications, offering broad growth opportunities.

Introduction

Are you passionate about IT and customer interaction? Do you provide service with a capital S? Do you want to gain international knowledge of various operating systems and networks in an energetic organization? Then we are looking for you!

Responsibilities

As the first point of contact for customers, you will handle inquiries and issues. You will resolve incidents independently or in consultation with colleagues, escalating when necessary. Your tasks will include performing operational activities and changes such as releases, OS patching, security updates, and configuration modifications. You will register and monitor incidents, operational activities, and changes in TOPdesk. Customer contact primarily occurs via phone and email, but you will also use remote service to assist customers in analyzing and addressing complex technical questions or incidents. You will work in a dynamic team that collaborates closely and provides 24/7 global service.

As a Skilled Servicedesk Employee in Breda, you will:

• Resolve 90-95% of tickets yourself.
• Effectively query customers, identify patterns and connections, and guide them through the entire process.
• Work hands-on and problem-solve, not only with tickets but also with network disruptions and patching.
• Go the extra mile for end-users by proactively anticipating their needs.
• Coach your colleagues and share your knowledge and experience with them.

Requirements

• Completed MBO-level education in an IT-related field.
• Basic knowledge of operating systems such as Windows.
• Problem-solving ability and patience in dealing with technical issues.
• Strong communication skills.
• Willingness to learn and quickly master new technologies and systems.
• Familiarity with a ticketing system (TOPdesk is a plus).
• A good team player with the ability to work independently.
• Basic knowledge of Active Directory and user management.
• Problem-solving skills in identifying and resolving network issues.
• Customer-oriented attitude and friendly approach when dealing with end-users.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Salary between €2,800 and €3,500 per month, based on a 40-hour work week.
• Full-time position of 40 hours (32 hours also possible).
• Option to lease a company car.
• Personal field manager: your dedicated contact person throughout your employment.
• Unlimited training opportunities, because learning never stops.
• Career growth opportunities within all practice areas, eventually towards project management, security, or administration.
• A customized training program.
• 25 vacation days.
• Fun outings and social gatherings.
• Opportunities to work with the latest tools and technologies, including Cloud and digital transformations.

About Company

Experis aims to be an organization that supports you in all aspects of IT. For over 24 years, Experis has helped more than 600,000 people daily with diverse skills find employment. They achieve this by engaging with you to discover what truly makes you happy, not just finding a 'new challenge'. Experis is active in five key practice areas: Business Transformation, Digital Workspace, Cloud & Infrastructure, Cyber Security, and Enterprise Applications, offering broad growth opportunities.

How to Apply

Apply now within 30 seconds via the application button below to become a Skilled Servicedesk Employee in Breda, and we would love to get to know you better.