Senior Relationship Manager

Coinhako is a leading digital assets exchange dedicated to providing a secure and reliable platform for buying, selling, and trading cryptocurrencies. We are committed to empowering our users with innovative products and exceptional service, fostering a positive and dynamic work environment. Learn more at https://www.coinhako.com/ and visit our Careers Page at https://www.coinhako.com/join-us.

Introduction

Coinhako is seeking a passionate and driven Senior Relationship Manager to join our team in Singapore. In this role, you will be instrumental in building and maintaining strong client relationships, providing insightful market analysis, and guiding users through the evolving landscape of digital assets. We are looking for an individual with a strong sales background in the financial sector, a deep understanding of cryptocurrency, and a commitment to delivering exceptional client experiences.

Responsibilities

• Serve as the primary account manager for Coinhako’s High Net Worth (HNW) and institutional/Corporate clients.
• Acquire and develop new relationships with a portfolio of HNW or Institutional clients (Family Offices / Asset Managers / EAMs).
• Understand complex structured products and strategies to ensure that our HNW clients are integrated appropriately and using our product suite optimally.
• Meet annual individual revenue targets.
• Effectively manage and prioritize incoming client requests through to resolution.
• Answer technical cryptocurrency-related questions and confidently demonstrate expertise on structured product features.
• Relay client feedback to internal teams in a timely and accurate manner to mitigate issues and resolve problems.
• Work closely with the team to ensure best-in-class customer experience.
• Help promote and maintain a positive company image.

Requirements

• 4-6 years of working experience in Sales / Sales-trading roles within Investment / Private Banking / Financial Institutions / Crypto VIP / Institutional desks.
• Excellent relationship maintenance and sales skills, with the ability to work effectively under pressure.
• Strong communication skills and high adaptability to a variety of situations.
• Passion for cryptocurrency; industry experience is an advantage.

Nice to Have

• Established institutional relationships with Hedge Funds, Asset Managers, HNW individuals, Brokers, Futures Institutions, or Commercial Banks.

Benefits

• Friendly and collaborative start-up work culture.
• Convenient office location in the heart of Singapore's CBD.
• Generous annual leave in addition to national holidays.
• Comprehensive medical coverage, including GP, Specialist, and Traditional Chinese Medicine (TCM).
• Self-care benefits and engaging fitness workshops/webinars.
• Vibrant office environment with a well-stocked pantry.

About Company

Coinhako is a leading digital assets exchange dedicated to providing a secure and reliable platform for buying, selling, and trading cryptocurrencies. We are committed to empowering our users with innovative products and exceptional service, fostering a positive and dynamic work environment.

How to Apply

By submitting your application to us, you consent to the collection, use, disclosure, and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy.