Senior Product Manager, Subscriptions

Founded in 2016, Crypto.com serves over 80 million customers globally and is the world's fastest-growing cryptocurrency platform. Our vision is to achieve 'Cryptocurrency in Every Wallet™'. Built on a foundation of security, privacy, and compliance, Crypto.com is dedicated to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. We are an equal opportunities employer committed to creating an inclusive environment where opportunities are presented fairly and transparently. We value diversity and inclusion, seeking candidates with varied backgrounds, perspectives, and skills. For more information, please visit https://crypto.com.

Introduction

Crypto.com is seeking a highly motivated and experienced Senior Product Manager to lead our Subscriptions team. This role is crucial for expanding our recurring revenue streams and enhancing customer lifetime value through innovative membership models, benefits, and payment experiences across our global product ecosystem. You will be instrumental in defining and executing strategies that drive significant impact and launch cutting-edge products.

Responsibilities

• Own the end-to-end strategy, P&L, and success metrics for all subscription and membership offerings.
• Define, execute, and analyze A/B tests across pricing, feature gating, trial periods, and payment flows to continually improve conversion and retention metrics.
• Design, test, and launch new tiered subscription models, promotional offers, and loyalty programs to drive enrollment and reduce churn.
• Analyze subscription performance data to identify growth opportunities and inform roadmap prioritization.
• Define features, write product specifications, facilitate user studies, manage the backlog, and ultimately ship products/features in a timely manner.
• Create and maintain the team’s roadmap, milestones, and dependencies with strategic priorities in mind.
• Collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

Requirements

• Proven ability to manage subscription economics, including defining KPIs like LTV:CAC and measuring the impact of pricing and feature changes.
• Strong technical understanding of payment gateways, recurring billing platforms (e.g., Stripe, Zuora), and integration requirements.
• A data-informed work style, viewed through a compassionate lens of the user.
• A passion for building delightful customer-facing products and experiences.
• Experience shipping and iterating on successful Software or Financial products at scale.
• The ability to collaborate well with designers, engineers, QA, Marketing, and compliance teams.
• Bachelor's degree or equivalent experience.
• Domain knowledge in the subscription economy, loyalty programs, or direct experience managing products with a significant recurring revenue component is preferred.

Nice to Have

• Experience in the cryptocurrency or blockchain industry.

Benefits

• Competitive salary.
• Medical insurance package with extended coverage to dependents.
• Attractive annual leave entitlement, including birthday and work anniversary leave.
• Work flexibility adoption: Flexi-work hours and hybrid or remote setup options.
• Aspire to career alternatives through our internal mobility program, offering diverse scope.
• Work Perks: Crypto.com Visa card provided upon joining.
• Note: Our Crypto.com benefits packages vary depending on region requirements. Further details can be obtained from our talent acquisition team.