Senior Product Designer

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.

Introduction

Front is a leading customer operations platform designed for complex B2B environments. They ensure that all teams, tools, and customer conversations are synchronized, allowing companies to scale efficiently without losing vital customer connections. Unlike simple interaction handlers, Front excels at coordinating the intricate operational layers behind successful B2B customer relationships. Over 9,000 companies, including major players like Uber Freight, Navan, and Stripe, trust Front for their critical customer-facing operations. Backed by prominent venture capital firms including Sequoia Capital and Salesforce Ventures, Front has raised $204M and has received numerous accolades as a great place to work, including Built In's 100 Best Midsize Places to Work in SF 2025 and Fortune’s Best Workplaces in the Bay Area™.

Front is looking for a Senior Product Designer who is passionate about solving challenging problems and possesses a deep understanding of user needs. You are excited about AI and use design to simplify complex workflows and data-heavy dashboards, approaching design with a systems-thinking mindset.

Responsibilities

• Partner with Product and Engineering teams to accurately define scope, requirements, and completion criteria for projects.
• Translate high-level requirements into clear, detailed, end-to-end flows that are easily understood by engineers.
• Lead discovery efforts, including customer interviews, usability sessions, and concept tests, converting insights into actionable design decisions and product strategy.
• Utilize prototyping as a tool for exploration, alignment, and risk reduction before development begins.
• Champion design thinking throughout the organization, elevating standards through constructive feedback, critique, and mentorship.
• Enhance the design system by contributing cleaner patterns, improved documentation, and reusable components to optimize efficiency for other designers.

Requirements

• 6+ years of experience in designing and shipping complex products across both web and mobile platforms.
• A degree in HCI, Graphic Design, Industrial Design, or a related compelling field.
• Proven experience in contributing to and evolving design systems, beyond just using existing ones.
• A robust, user-centered design process that you can clearly articulate and defend.
• Experience in designing AI-powered experiences, supported by a portfolio of relevant work.
• Excellent communication skills for clear presentation, cross-functional alignment, and fostering positive team direction.

Nice to Have

• Genuine excitement for AI and its application in daily design workflows for faster exploration and smarter iteration.
• A low ego combined with a high impact approach to collaboration.

Benefits

• Competitive salary.
• Equity in a post-Series D company backed by top US VCs.
• Private health insurance, with some plan options at no cost to employees.
• Paid parental leave.
• Flexible time off policy.
• Flexibility for remote work on Mondays and Fridays (unless the role is fully remote).
• Mental health support through Workplace Options.
• Family planning support through Maven.
• $100 per month Lifestyle Stipend for fitness, health, wellness, and other activities.
• Wellness Days: additional day off in months without holidays.
• Winter Break: offices closed from Christmas to New Year's Day.

About Company

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.