Senior Customer Technical Program Manager - AI Datacenter

NVIDIA is recognized as one of the technology world’s most desirable employers, known for its forward-thinking and talented workforce. We foster an inclusive work environment and are proud to be an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. NVIDIA utilizes AI tools in its recruiting processes.

Introduction

We are looking for a Senior Customer Program Manager to lead technical programs for NVIDIA's most strategic partners, focusing on building exceptional customer relationships. As a core member of the Customer Program Management team, you will collaborate with the world's largest cloud service providers, hyperscalers, and their OEM/ODM partners to scale AI infrastructure. This role sits at the intersection of engineering, operations, and customer engagement, requiring deep technical program management skills, a strong engineering background, and a passion for fast-paced environments where success hinges on tight alignment, sharp judgment, and strong partnerships.

Responsibilities

• Define program schedules, deliverables, and key milestones, ensuring alignment with customer and partner requirements.
• Translate customer requirements into clear, actionable plans for engineering, quality, logistics, and sales, proactively resolving issues.
• Lead cross-functional teams horizontally, addressing high-priority critical issues and unifying global teams around shared objectives.
• Represent NVIDIA to customers, leading program kick-offs, technical deep dives, design reviews, issue tracking, qualification, validation, and status updates throughout the product lifecycle.
• Drive program execution from initial design through production deployment, ensuring timely delivery, exceptional quality, and customer acceptance.
• Champion post-deployment sustaining support, acting as case manager for critical issues.
• Monitor factory production schedules, yields, and blockers, collaborating with ODMs and contract manufacturers to resolve issues and meet operational targets.
• Proactively communicate program health, risks, and key issues to customers, internal partners, and leadership across Hardware, Software, Operations, Business, Quality, Sales, and Product teams, maintaining alignment and momentum.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 8+ years of program or project management experience in the IT industry.
• Strong technical background in hardware and/or software engineering, with experience collaborating with hyperscalers and their OEM/ODMs on AI factory build-outs.
• Proven track record of leading complex, global programs from concept through deployment and production.
• Outstanding program management, communication, and organizational skills, with an ability to prioritize issues and drive cross-functional alignment.
• Demonstrated ability to coordinate across global teams and navigate multi-cultural, multinational business environments.
• Excellent interpersonal skills, with a talent for clearly explaining complex technical concepts to various audiences, from engineers to executives.
• Willingness to travel up to 5%.

Nice to Have

• Track record running end-to-end hardware and software product development and datacenter deployment.
• Prior experience with deploying accelerated computing platforms at scale.
• Strong leadership in matrixed collaboration, conflict resolution, and consensus-building.
• Proven expertise managing production schedules, optimizing line yields, and resolving complex field quality challenges.
• Demonstrated success in dynamic, high-growth environments, with proven adaptability to ambiguity, rapid change, and matrixed team structures.

Benefits

• Base salary will be determined based on location, experience, and the pay of employees in similar positions.
• Eligible for equity and comprehensive benefits (refer to NVIDIA's benefits page for details).

About Company

NVIDIA is recognized as one of the technology world’s most desirable employers, known for its forward-thinking and talented workforce. We foster an inclusive work environment and are proud to be an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. NVIDIA utilizes AI tools in its recruiting processes.

How to Apply

Applications are accepted at least until July 5, 2026. Please apply through NVIDIA's careers website.