Senior Business Analyst

Backbase is a global fintech company on a mission to re-architect banking around the customer. We are the creators of the Backbase Engagement Banking Platform, which provides a comprehensive, vertically integrated software suite for powering all lines of business for retail, SME, and corporate banking. With Backbase, banks can surface and orchestrate all of their internal and external capabilities and data within a single, end-to-end customer journey portal, to improve the customer and employee experience and accelerate digital transformation. We believe that a focus on customer engagement and experience is the only way that financial institutions can remain relevant and profitable in a digital-first world. That’s why we’re on a mission to help financials re-architect around the customer, with the Backbase Engagement Banking Platform — the one platform to orchestrate every customer journey and to enable true customer-centricity. At Backbase, we live by our core behaviors: make an impact, stay humble, and create joy. We support you in doing the best work of your life. If you’re a curious, tenacious, and collaborative person who’s looking to make a lasting impact, we want to hear from you.

Introduction

Our Business Analysts at Backbase translate customer and business needs into clear product specifications. You will serve as the crucial bridge between our customers, product team, and engineering, transforming user stories into detailed requirements that drive our product roadmap. Your role will involve creating comprehensive documentation, leading workshops, facilitating UX/UI processes, and ensuring that everything we build consistently meets expectations.

Responsibilities

• Collaborate with customers and internal stakeholders to understand and document business needs.
• Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.
• Lead requirements gathering workshops and brainstorming sessions.
• Work closely with UX/UI designers to ensure a seamless and intuitive user experience.
• Participate in all scrum team ceremonies.
• Act as a liaison between business and technical teams, facilitating effective communication.
• Conduct impact analysis to assess changes and new features on existing systems and processes.
• Contribute to the continuous improvement of business analysis processes and tools.

Requirements

• Minimum 5 years of experience as a Business Analyst in the software industry, preferably in fintech or enterprise solutions.
• Solid background in analyzing, documenting, validating, and managing complex business/system requirements.
• Strong ability to understand user needs, map existing processes, and identify areas for improvement.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Experience with Agile/Scrum methodologies.
• Familiarity with UX/UI principles and design thinking.
• Willingness to travel when required.

Nice to Have

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Certifications like CBAP or CCBA.
• Experience with Open API, web services, and integrations in a banking environment.
• Hands-on experience with tools like Jira and Confluence.

Benefits

• Competitive salary with an uncapped variable bonus.
• Opportunity to work alongside some of the best and brightest in the industry.
• Access to Backbase Academy, our in-house learning and development platform.
• A vibrant, multicultural workplace.
• An open, kind, and respectful culture where we celebrate our wins and learn from our misses.
• Working with a truly global company that retains a startup feel.

About Company

Backbase is a global fintech company on a mission to re-architect banking around the customer. We are the creators of the Backbase Engagement Banking Platform, which provides a comprehensive, vertically integrated software suite for powering all lines of business for retail, SME, and corporate banking. With Backbase, banks can surface and orchestrate all of their internal and external capabilities and data within a single, end-to-end customer journey portal, to improve the customer and employee experience and accelerate digital transformation. We believe that a focus on customer engagement and experience is the only way that financial institutions can remain relevant and profitable in a digital-first world. That’s why we’re on a mission to help financials re-architect around the customer, with the Backbase Engagement Banking Platform — the one platform to orchestrate every customer journey and to enable true customer-centricity. At Backbase, we live by our core behaviors: make an impact, stay humble, and create joy. We support you in doing the best work of your life. If you’re a curious, tenacious, and collaborative person who’s looking to make a lasting impact, we want to hear from you.

How to Apply

Backbase is an equal opportunity employer. All applicants are considered without regard to race, religion, sex, age, national origin, disability, or veteran status.