Product Pre-Sales Engineer (CCaaS & AI)

NICE is an innovation powerhouse that manages billions of interactions, pushing the boundaries of what is possible in AI-first cloud architecture. They explicitly recruit for 'vibe coding' workflows, utilizing AI tools to rapidly prototype CCaaS solutions and orchestrate intelligent virtual agents.

Introduction

As a Product Pre-Sales Engineer at NICE, your role is to spearhead the technical evolution of customer engagement. This is a creative engineering position focused on defining strategies for AI-driven virtual agents and intelligent routing systems. You will translate complex client challenges into pioneering automated customer service solutions through expert technical storytelling.

Responsibilities

• Lead the technical demonstration and strategizing of AI-driven virtual agents and intelligent routing systems.
• Architect and demonstrate next-generation automated customer service solutions.
• Utilize high-level technical skills (JavaScript, CSS, API integration) with AI-assisted coding tools for rapid feature iteration.
• Develop working prototypes from abstract concepts to showcase the business value of conversational AI and data analytics.
• Act as a primary domain expert and trusted consultant to business leaders and IT executives at Fortune 100 companies.
• Influence the product roadmap by mastering digital self-service and data-driven insights.

Requirements

• Bachelor's degree.
• Postgraduate degree.
• Strong technical skills in JavaScript, CSS, and API integration.
• Experience leveraging AI-assisted coding tools for rapid prototyping.
• Expertise in CCaaS (Contact Center as a Service) and AI technologies.
• Ability to operate in a 'flow-state' development environment.
• Proven experience in technical sales and solution architecture.
• Familiarity with RFI/RFP response processes.

Nice to Have

• Experience with Omnichannel Virtual Agents and Chatbot development.
• Knowledge of Telephony and Cloud Platforms.
• Understanding of Customer Service Automation and Self-Service Solutions.
• Experience with Enterprise SaaS environments.

Benefits

• Opportunity to work at a global innovation powerhouse managing billions of interactions.
• Influence the product roadmap on a global scale.
• Work at the forefront of AI-first cloud architecture.

About Company

NICE is an innovation powerhouse that manages billions of interactions, pushing the boundaries of what is possible in AI-first cloud architecture. They explicitly recruit for 'vibe coding' workflows, utilizing AI tools to rapidly prototype CCaaS solutions and orchestrate intelligent virtual agents.

How to Apply

Apply directly through the provided application link.