Polish-Speaking Customer Service Representative (Blockchain) - Greece (Relocation Provided)

Mercier Consultancy is a recruitment firm specializing in connecting exceptional talent with leading companies in the blockchain and cryptocurrency industry. We partner with innovative firms to help them build strong teams and contribute to the growth of the Web3 ecosystem.

Introduction

Mercier Consultancy is seeking a highly motivated and customer-focused Polish-Speaking Customer Service Representative to join our client, a leading blockchain company based in Greece. This role is crucial for providing exceptional support to our Polish-speaking clients, assisting them with inquiries related to blockchain technology, services, and products. Your fluency in Polish will enable you to guide customers through platform navigation and help them understand innovative blockchain solutions.

Responsibilities

• Deliver outstanding customer service in Polish via phone, email, and chat for all blockchain-related inquiries.
• Assist clients in understanding blockchain products, services, and functionalities.
• Manage order processing, account inquiries, and effectively resolve customer issues.
• Thoroughly document all customer interactions in the CRM system.
• Collaborate with technical and support teams to provide accurate information and solutions.
• Gather feedback from clients to contribute to service and product improvements.
• Stay updated on trends and developments within the blockchain industry.

Requirements

• Fluency in Polish and English, demonstrated by excellent communication skills (written and verbal).
• Strong customer service orientation with a proactive approach to resolving client issues.
• Prior experience in customer service, particularly within the technology or blockchain sectors, is preferred.
• Ability to handle multiple inquiries efficiently and provide timely solutions.
• Detail-oriented with solid organizational abilities.
• Genuine interest in blockchain technology and an eagerness to assist customers.
• Familiarity with customer support software and CRM systems is a plus.

Nice to Have

• Experience with specific blockchain platforms or protocols.
• Additional language skills.

Benefits

• Fully Paid Relocation Package: Includes flight, transfer, and 2 weeks accommodation in a hotel.
• Private Health Insurance.
• 2 Extra Salaries Per Year.
• Support in finding long-term accommodation after the initial hotel stay.
• Fully Paid Training.
• Monthly Performance Bonus.
• Free Greek Language Course.
• And more comprehensive benefits.

About Company

Mercier Consultancy is thrilled to present an exciting opportunity for a Polish Speaking Customer Service Representative for our Client, a leading Blockchain Company in Greece. We specialize in connecting top talent with innovative companies in the blockchain and crypto space.

How to Apply

Interested candidates are encouraged to apply through the provided application link. Please ensure your resume highlights your customer service experience and language proficiencies.