Onsite Support Specialist

Experis is an internationally operating organization focused on providing services, hospitality, and quality. Technology plays a critical role in their daily operations, emphasizing the need for a stable and effective IT environment. The IT department, consisting of support staff and engineers, is responsible for maintaining continuous IT services. They offer an informal working atmosphere with direct communication and opportunities for professional growth within IT.

Introduction

Are you an IT support professional energized by solving diverse technical challenges? Do you enjoy daily user interaction, incident resolution, and making a visible impact within a dynamic organization? Then this is an excellent opportunity for you.

Responsibilities

• Handle and resolve incidents, service requests, and user queries.
• Provide onsite support to employees at various locations.
• Support users via phone, email, and the service desk.
• Analyze and resolve issues with workstations, hardware, and software.
• Manage user accounts and access rights within Active Directory and Microsoft 365.
• Assist with telephony and workstation-related issues.
• Resolve problems related to printers, audiovisual equipment, access control systems, and other business-critical facilities.
• Register, follow up, and monitor reports and changes.
• Collaborate with engineers and other IT specialists on complex issues.
• Perform tasks at different locations as needed.

Requirements

• Minimum MBO-3 or MBO-4 diploma in ICT.
• Several years of experience in a service desk, support, or workstation management environment.
• Experience with Microsoft environments, including Active Directory, Microsoft 365, and Teams.
• Strong communication skills and a service-oriented attitude.
• Ability to remain calm under pressure and prioritize tasks.
• Independent, proactive, and solution-oriented work ethic.
• In possession of a B driving license.
• Excellent command of both Dutch and English.
• Knowledge of the German language is a plus.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Salary up to €3,100 gross per month based on a 40-hour week.
• Possibility to work 32 to 40 hours per week.
• Travel allowance.
• Opportunity to work from home occasionally.
• Work within an international organization.
• Diverse role with extensive user contact.
• Opportunities for technical and personal development.
• Informal work atmosphere with short communication lines.
• High degree of responsibility and room for personal initiative.

About Company

Join an internationally operating organization where service, hospitality, and quality are paramount. Technology plays a crucial role in supporting daily operations, making a stable and well-functioning IT environment essential. Within the IT department, you will work alongside a team of support staff and engineers responsible for the continuity of IT services. No two days are the same. A variety of issues with direct impact on the user organization come in daily, exposing you to a broad range of technical challenges and applications. You will be the face of the IT department, having extensive contact with end-users. Therefore, service-orientation, communication, and a presentable appearance are important aspects of this role. The organization is characterized by an informal working atmosphere, direct communication, and ample opportunity for personal development within IT.

How to Apply

Click the 'apply now' button on the job board to submit your application.