Marketing Operations Manager

Block, Inc. (NYSE: SQ) is a global technology company focused on financial services. It comprises Square, Cash App, Spiral, TIDAL, and TBD, building tools to help more people access the economy. Cash App, initially built for peer-to-peer payments, has evolved into a dynamic ecosystem offering unique financial products like Afterpay, enabling 47 million monthly active customers to send, spend, invest, borrow, and save. The mission is to redefine the world’s relationship with money, making it more relatable, instantly available, and universally accessible. Block fosters an inclusive environment, committed to equal opportunity and a fair interview experience, including accommodations for disabled applicants. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects, and TBD is developing an open developer platform for easier access to Bitcoin and other blockchain technologies.

Introduction

Cash App is seeking a data-driven Marketing Operations Manager to join its growing Marketing Operations & Strategy team. This role is ideal for someone passionate about process, organization, and marketing infrastructure, aiming to drive strategic outcomes through seamless execution and problem-solving.

Responsibilities

• Work with the Marketing Operations Lead and wider marketing team (brand, product marketing, paid, partnerships, creative, social, etc.) to develop and execute best-in-class operations strategies that support Marketing’s performance goals.
• Act as the conduit between Finance, Business Operations, Analytics, and the marketing team to facilitate planning, process development, iteration, and measurement.
• Partner with the marketing team and key external partners to identify opportunities for continuous improvement in campaign execution, measurement, and optimization.
• Identify, design, and execute new processes that enable marketers to be more effective in their day-to-day work, including executional excellence, overall efficiency, and measurement.
• Champion process and drive change management.
• Design and implement the quarterly planning rhythm across Marketing.
• Partner with marketing leads, business operations, and finance teams to forecast quarterly goals and determine monthly and quarterly targets for the business.
• Collect information from team leads for quarterly business reporting.
• Work with Finance, Business Operations, and Analytics to create, maintain, and evolve dashboards to report on marketing investment, activities, effectiveness, and business impact.
• Develop and implement a budget management process and system with Finance.
• Work with Finance to manage the marketing budget, including month-end tracking budgets to actuals and cross-function dependencies.
• Prepare reports and translate complex results into presentations for leadership as needed.
• Partner with IT, Tech, and Analytics teams to identify, evaluate, implement, and enable marketers with tools & technology to improve and optimize marketing team performance.

Requirements

• 6+ years of experience in marketing, operations, analytics, or business operations roles.
• Strong strategic mindset and outstanding stakeholder management skills.
• Experience managing marketing operations processes including planning, budgets, and measurement.
• Experience working with project management software.
• Strong analytical skills and a passion for working with data.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Technically capable, excellent communicator, and a desire to improve processes.
• Effective, clear, and concise verbal and written communication skills.

Benefits

• Healthcare coverage
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Eligibility to participate in Block's equity plan and potentially a sign-on bonus.

About Company

Block, Inc. (NYSE: SQ) is a global technology company focused on financial services. It comprises Square, Cash App, Spiral, TIDAL, and TBD, building tools to help more people access the economy. Cash App, initially built for peer-to-peer payments, has evolved into a dynamic ecosystem offering unique financial products like Afterpay, enabling 47 million monthly active customers to send, spend, invest, borrow, and save. The mission is to redefine the world’s relationship with money, making it more relatable, instantly available, and universally accessible. Block fosters an inclusive environment, committed to equal opportunity and a fair interview experience, including accommodations for disabled applicants. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects, and TBD is developing an open developer platform for easier access to Bitcoin and other blockchain technologies.

How to Apply

Check out our locations, benefits, and more at cash.app/careers!