Lead Technical Support

Our client is an innovative tech scale-up that specializes in designing, building, and implementing complex, custom ICT solutions for large organizations. They are at the forefront of technological advancements and are expanding their team to further enhance their service delivery.

Introduction

Our client is an innovative tech scale-up specializing in (custom) ICT solutions. They design, build, and implement complex software systems for large organizations. To expand their team, they are looking for a Lead Technical Support professional.

As Lead Technical Support, you will be a crucial link in the success of the client's projects. You will be responsible for managing a team of approximately 4 support employees. You will ensure the team receives proper training and guidance, enabling them to support customers efficiently and effectively. You will be the point of contact for complex technical issues and escalations, working closely with development and project teams to implement solutions.

This is a versatile role where you can apply both your technical expertise and leadership skills to positively impact the organization and ensure customer satisfaction.

Responsibilities

• Lead and manage a team of approximately 4 support employees.
• Provide training and coaching to the support team.
• Ensure efficient and effective customer support.
• Act as the primary contact for complex technical questions and escalations.
• Collaborate closely with development and project teams to implement solutions.
• Maintain high customer satisfaction.

Requirements

• Completed HBO/WO degree in a relevant technical field (e.g., Computer Science, Technical Business Administration).
• Minimum of 3 years of experience in a technical support role, with at least 1 year of leadership experience.
• Extensive knowledge of complex software solutions and IT infrastructures.
• Strong communication skills, both verbal and written, in Dutch and English.
• Proactive and customer-oriented attitude with proven problem-solving abilities.
• Experience with ticketing systems and ITIL processes is a plus.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• A challenging and dynamic work environment at a growing tech scale-up.
• Opportunities for personal development and career growth.
• Competitive salary.
• Pension scheme.
• Laptop and company phone.
• Travel allowance.
• 25 vacation days.
• Bonus scheme.

About Company

Our client is an innovative tech scale-up that specializes in designing, building, and implementing complex, custom ICT solutions for large organizations. They are at the forefront of technological advancements and are expanding their team to further enhance their service delivery.

How to Apply

Interested candidates can apply directly through the provided application link.