Lead Support

This company is a leading provider of SaaS solutions for the hospitality industry. They help restaurants, cafes, and hotels streamline and optimize their business processes using innovative technology. With a focus on user-friendliness and functionality, they are a reliable partner for hundreds of hospitality businesses. They are characterized by an open culture, short communication lines, and a passion for technology and innovation.

Introduction

This company offers a user-friendly SaaS solution for the hospitality industry, helping them work more efficiently and optimize staff planning. With their innovative and dynamic platform, they are the go-to partner for hospitality businesses. They are looking to grow further and expand their support team.

Responsibilities

• Lead the support team and act as a mentor and coach for your team members.
• Manage and resolve complex support queries and issues.
• Analyze support requests and identify trends for improvement.
• Train and develop new support employees.
• Collaborate closely with the development team to resolve technical problems.
• Document support processes and create a comprehensive knowledge base.
• Build strong relationships with customers and ensure high customer satisfaction.

Requirements

• Minimum 3 years of experience in a support role, preferably in a SaaS environment.
• Proven experience leading a team.
• Strong problem-solving skills and an analytical mindset.
• Excellent communication skills, both verbal and written.
• Knowledge of SaaS solutions and the hospitality industry is a plus.
• Proactive attitude and the ability to work independently.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Competitive salary.
• Ample training and development opportunities.
• A young, dynamic, and growing company with an informal culture.
• High level of responsibility and room for personal initiative.
• A pleasant and inspiring work environment in Utrecht.
• Excellent secondary employment conditions.

About Company

This company is a leading provider of SaaS solutions for the hospitality industry. They help restaurants, cafes, and hotels streamline and optimize their business processes using innovative technology. With a focus on user-friendliness and functionality, they are a reliable partner for hundreds of hospitality businesses. They are characterized by an open culture, short communication lines, and a passion for technology and innovation.

How to Apply

Are you ready for the next step in your career and want to be part of a fast-growing and innovative company? Apply now!