Lead Support Engineer - Fintech

Our client is a progressive Fintech scale-up in Amsterdam, specializing in digital assets and crypto services. They operate in a young, dynamic market and are the ideal place for professionals who want to contribute to the future of financial technology. Working with our client means working in an environment where innovation, team spirit, and personal growth are central.

Introduction

Our client is an innovative Fintech scale-up focused on processing and managing digital assets (Cryptocurrency). They provide financial services to private and business clients worldwide and are rapidly revolutionizing the sector. With a team of passionate professionals, they are building the future of finance.

As a Lead Support Engineer, you will be the central point of contact between customers and the technical team, driving growth and optimizing service delivery. You will work closely with various departments, including Product Development, Operations, and Compliance.

Responsibilities

• Manage and resolve complex technical issues through various channels (email, chat, phone).
• Perform in-depth problem analysis and communicate findings to the development team.
• Identify recurring issues and initiate process improvements.
• Collaborate with product teams to enhance user experience and test new functionalities.
• Create clear documentation and manuals for internal and external users.
• Contribute to the continuous optimization of customer service and technical support.

Requirements

• Bachelor's or Master's degree thinking level in a technical field.
• Minimum of 3 years of experience in a technical support role, preferably within the Fintech or crypto industry.
• Strong analytical skills and a proactive attitude.
• Excellent communication skills in both Dutch and English.
• Knowledge and experience with blockchain technologies and cryptocurrencies is a significant plus.
• Experience with ticketing systems (e.g., Zendesk, Intercom) and CRM systems.
• You are a team player and have experience coaching colleagues.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• An attractive salary of €3,500 - €4,500 gross per month.
• A challenging position within a rapidly growing and innovative scale-up.
• Opportunities for personal development and career growth.
• A dynamic work environment with great colleagues.
• Excellent secondary employment conditions, including pension scheme and travel expense reimbursement.

About Company

Our client is a progressive Fintech scale-up in Amsterdam, specializing in digital assets and crypto services. They operate in a young, dynamic market and are the ideal place for professionals who want to contribute to the future of financial technology. Working with our client means working in an environment where innovation, team spirit, and personal growth are central.

How to Apply

Are you the Lead Support Engineer we are looking for? Apply directly via the button below or contact [contactperson] via [phone number] or [email address] for more information.