Lead Customer Success & CDD

Haystack People is a recruitment agency specializing in connecting talent with fast-growing fintech companies. This specific role is for one of the fastest-growing fintechs in the Netherlands, known for its informal culture, short lines of communication, and an emphasis on personal initiative.

Introduction

This is an opportunity to lead and coach a team within one of the fastest-growing fintechs in the Netherlands. Your team is responsible for the onboarding process of new customers and the ongoing monitoring of existing customers in the context of CDD/AML. They conduct Client Due Diligence (CDD) investigations and monitor financial transactions to ensure the integrity of the platforms and combat financial crime.

As the Lead Customer Success & CDD, you are the central figure ensuring seamless collaboration between the commercial team and the CDD team. You are not only an expert in CDD processes but also a coach who inspires and motivates their team to achieve the best results. You report to the Head of Operations.

The 8-person team (4 in Customer Success, 4 in CDD) works from the office in Amsterdam, near the central station. This fintech is characterized by an informal culture, short lines of communication, and ample room for personal initiative.

Responsibilities

• Coach and lead a team of Customer Success & CDD employees.
• Responsible for a smooth onboarding process and continuous customer monitoring.
• Ensure efficient workflow and optimal staffing of your team.
• Further develop processes and procedures in line with the latest laws and regulations (Wwft/AML).
• Actively contribute to knowledge sharing within the team and the organization.
• Maintain contact with internal and external stakeholders (e.g., compliance and technology).
• Implement new tools and technologies to increase efficiency.
• Identify trends and developments within CDD/AML and translate them into concrete action points.

Requirements

• Bachelor's/Master's degree level of thinking and working, preferably in a financial or legal direction.
• Minimum of 3 years of relevant work experience in CDD/AML, preferably in the fintech sector.
• Demonstrable leadership experience and strong coaching skills.
• Excellent communication skills, both verbal and written, in Dutch and English.
• Analytical, proactive, and results-oriented.
• Knowledge of Wwft (Anti-Money Laundering and Anti-Terrorist Financing Act) and other relevant laws and regulations.
• Experience with optimizing processes and implementing new tools.
• You are a team player and a natural connector.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• A dynamic and growing organization with plenty of room for personal initiative.
• A challenging position with significant responsibility.
• Good secondary employment conditions, such as a pension scheme, travel allowance, and training opportunities.
• An inspiring work environment in the heart of Amsterdam, near the central station.
• Regular team outings and drinks.

About Company

Haystack People is a recruitment agency specializing in connecting talent with fast-growing fintech companies. This specific role is for one of the fastest-growing fintechs in the Netherlands, known for its informal culture, short lines of communication, and an emphasis on personal initiative.

How to Apply

Are you the Lead Customer Success & CDD we are looking for? Apply directly!