Launch Partner, Growth Initiatives

Cash App is part of Block, Inc. (NYSE: SQ), a global technology company focused on financial services. Born in 2013, Cash App evolved from a peer-to-peer payment solution into a dynamic ecosystem offering unique financial products like Afterpay, enabling users to send, spend, invest, borrow, and save. Serving 47 million monthly active customers, Cash App aims to redefine the world’s relationship with money by making it more relatable, instantly available, and universally accessible.

Block comprises Square, Cash App, Spiral, TIDAL, and TBD, building tools to enhance economic access. Square supports businesses with integrated commerce solutions, software, and banking services. Cash App facilitates sending, spending, or investing money in stocks or Bitcoin. Spiral (formerly Square Crypto) funds open-source Bitcoin projects. TIDAL helps artists succeed as entrepreneurs, and TBD focuses on building an open developer platform for Bitcoin and other blockchain technologies without institutional intermediaries. Cash App operates globally with a distributed team culture emphasizing innovation, collaboration, and impact.

Introduction

As a Launch Partner, Readiness at Cash App, you will join the Readiness team within the Cash Customer Operations (CCO) organization. The CCO team encompasses all customer-facing teams and their support functions. Readiness focuses on ensuring preparedness for growth initiatives that impact the CCO team.

In this role, you will be instrumental in preparing for and managing the execution of specific Cash growth initiatives affecting the broader CCO Organization. You will act as the primary contact for CCO teams during initiative launches, possessing a strong understanding of business needs. The ideal candidate is comfortable with ambiguity, proactive, and an execution master who thrives in a fast-paced environment.

Responsibilities

• Gain a thorough understanding of all assigned growth initiatives.
• Visualize how initiatives will impact current processes for involved teams, define areas requiring attention/change, and document them accordingly.
• Create/update process maps and highlight process considerations as growth initiatives scale beyond initial launch.
• Collaborate with stakeholders across CCO (Data/Analytics, L&D, Behavioral Insights, Risk Operations, Internal Systems, etc.) to understand considerations and impact on their teams regarding assigned growth initiatives.
• Own the execution and updates of the Readiness playbook for assigned growth initiatives.
• Develop mechanisms to collect early feedback from internal CCO stakeholders upon initiative launch. Quickly assess inputs, problem-solve, and involve the appropriate cross-functional team members to resolve issues.
• Effectively inform and handoff responsibilities to Change Management (CM), Voice of Customer (VOC), and other CCO teams post-initiative launch as defined by the Readiness playbook.
• Contribute to regular readouts on behalf of the Readiness team.

Requirements

• 5+ years of experience in Customer Operations, preferably with market launch experience.
• Strong technical acumen, comfortable with ambiguity, and adept at asking the right questions to assess impact.
• Involvement in product launches related to customer experience and impact.
• Thoughtful communicator with the ability to explain operationally complex problems and translate technical product terminology to various stakeholders.
• Experience with JIRA, Asana, Looker, Tableau, Excel, or similar project management and data tools.
• Comfortable managing stakeholders across all organizational levels.
• High emotional intelligence and ability to build strong partnerships.
• Experience gathering requirements, working with PMO functions, and executing key project tasks.
• Exceptional and proactive problem solver, comfortable diving deep to understand, partner, and problem-solve.

Benefits

• Healthcare coverage
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources
• Eligibility to participate in Block's equity plan (subject to terms)
• Potential eligibility for a sign-on bonus

About Company

Cash App is part of Block, Inc. (NYSE: SQ), a global technology company focused on financial services. Born in 2013, Cash App evolved from a peer-to-peer payment solution into a dynamic ecosystem offering unique financial products like Afterpay, enabling users to send, spend, invest, borrow, and save. Serving 47 million monthly active customers, Cash App aims to redefine the world’s relationship with money by making it more relatable, instantly available, and universally accessible.

Block comprises Square, Cash App, Spiral, TIDAL, and TBD, building tools to enhance economic access. Square supports businesses with integrated commerce solutions, software, and banking services. Cash App facilitates sending, spending, or investing money in stocks or Bitcoin. Spiral (formerly Square Crypto) funds open-source Bitcoin projects. TIDAL helps artists succeed as entrepreneurs, and TBD focuses on building an open developer platform for Bitcoin and other blockchain technologies without institutional intermediaries. Cash App operates globally with a distributed team culture emphasizing innovation, collaboration, and impact.

How to Apply

Apply via the provided link.