KYC Operations Analyst

MoonPay is a unified payments platform for digital currency, making it easy for anyone, anywhere, to buy, sell, swap, and pay in digital currencies as easily as sending an email. Our mission is to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. We power the entire flow between fiat and crypto end-to-end, with built-in compliance, identity checks, fraud prevention, and settlement. Trusted by over 30 million customers and 500+ ecosystem partners, MoonPay's secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We are fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, underscoring our commitment to trust and compliance. We believe in building a fairer, more open financial system where financial freedom is accessible to all, and we're committed to making that future a reality.

Introduction

MoonPay is seeking a detail-oriented and process-driven KYC Operations Analyst to join our team in Bengaluru, Karnataka. In this role, you will be instrumental in supporting our customer onboarding and ongoing due diligence processes, ensuring access to our products in a safe, compliant, and trusted manner. This is a fantastic opportunity for someone eager to build a career in compliance operations and financial crime prevention within the rapidly evolving crypto and Web3 space.

Responsibilities

• Conduct end-to-end KYC (Know Your Customer) and EDD (Enhanced Due Diligence) reviews across all customer risk tiers, ensuring adherence to internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, involving in-depth analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR (Suspicious Activity Report) cases with clear, defensible investigative documentation.
• Collaborate closely with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining rigorous QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to enhance quality, speed, and risk controls.
• Provide project support and training for internal teams and BPO partners.

Requirements

• 1+ year of experience in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes.
• Strong attention to detail and the ability to follow defined procedures while producing accurate, well-documented outputs.
• Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately.
• Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations.
• Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations.
• Experience working across multiple jurisdictions or regulatory frameworks.

Nice to Have

• Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space.
• Experience supporting process improvements, documentation, or operational projects within a compliance or operations team.

Benefits

• Competitive salary package (55,000-75,000 USD).
• Equity package: All employees have ownership at MoonPay.
• Pay for performance equity bonus rewarding outsized outcomes.
• Moonshot award: Exceptional impact recognized with $250,000 equity grants twice a year for 10 employees.
• Unlimited holidays for autonomy in work-life balance.
• Hybrid working schedule: Choose between remote work or a Moonbase location.
• Private Healthcare benefits.
• Enhanced parental leave.
• Annual training budget for professional development.
• Home office setup allowance.
• Remote working allowance for fully remote employees.
• Monthly budget for MoonPay products and zero-fee crypto transactions.
• Employee referral program with a 10K USDC reward.
• Regular remote company offsites for high-impact in-person sessions and hackathons.
• Opportunity to work in a disruptive and fast-growing company where excellence is rewarded.

About Company

MoonPay is a unified payment platform for digital currency, making it easy for anyone, anywhere, to buy, sell, swap, and pay in digital currencies. Our mission is to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. We provide an end-to-end solution for fiat-to-crypto transactions, including compliance, identity checks, fraud prevention, and settlement. Trusted by over 30 million customers and 500+ ecosystem partners, MoonPay is driving mainstream crypto adoption globally. We are fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, committed to trust and compliance. We believe in financial freedom for everyone and are building a fairer, more open financial system.

How to Apply

Interested candidates are encouraged to apply through the Blockchain4Talent platform. Please ensure your application highlights your relevant experience in KYC, AML, or compliance operations, particularly within regulated environments.