Junior Operations Support Associate (Mandarin-speaking)

BTSE Group is a global leader in fintech and blockchain technology, built on three core business pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide, offering white-label exchange and payment solutions. Their services include exchange infrastructure hosting and development, custody, wallets, payments, blockchain integration, and trading. They are seeking talented professionals in various departments and offer both on-site, remote, or hybrid roles in collaboration with local partners.

Introduction

BTSE Group, a global leader in fintech and blockchain technology, is seeking a detail-oriented Junior Operations Associate to enhance its global service operations team. This role is crucial for supporting internal workflows, streamlining onboarding processes, analyzing internal case trends, and driving efficiency improvements.

Responsibilities

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

Requirements

• Proficient in both verbal and written Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
• Ability to think independently, troubleshoot new problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking skills.
• Self-motivated and able to work independently while contributing effectively to a team.
• Willingness to work on a shifting schedule.
• Bachelor’s degree or equivalent qualification is a plus.

Nice to Have

• Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto.

Benefits

• Competitive total compensation package.
• Various team-building programs and company events.
• And many more!

About Company

BTSE Group is a global leader in fintech and blockchain technology, built on three core business pillars: Exchange, Payments, and Infrastructure Development. They serve over 100 corporate clients worldwide, offering white-label exchange and payment solutions. Their services include exchange infrastructure hosting and development, custody, wallets, payments, blockchain integration, and trading. They are seeking talented professionals in various departments and offer both on-site, remote, or hybrid roles in collaboration with local partners.

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