Junior Customer Success & Support Specialist

This is a rapidly growing international SaaS scale-up that helps companies improve their internal communication and connect employees. They achieve this with an innovative platform that keeps employees informed about important developments, provides access to relevant information, and offers opportunities for interaction. The team is small, energetic, and ambitious, fostering an open culture where initiative is valued. They are located in a modern office in Utrecht, easily accessible by public transport.

Introduction

Are you passionate about making customers truly happy and playing a key role in the growth of an international SaaS scale-up? As a Customer Success & Support Specialist, you will have a versatile role. Approximately one-third of your time will involve answering support questions, but the majority of your work will be in customer success: guiding new clients, giving demos, proactively maintaining contact, and collaborating on how clients can optimally use our platform. You will combine operational tasks with customer relationship management and process improvement. As part of a small and fast-growing team, you will have significant freedom to organize your own work week and implement your ideas.

"We are looking for people who dare to take ownership. Here you get the freedom to organize your own work, but we also expect you to contribute ideas and take responsibility when challenges arise." – Founder

Responsibilities

• Answer Customer Questions: Respond to support inquiries via various channels (email, chat, phone), ensuring quick and adequate solutions.
• Customer Onboarding: Guide new clients through the implementation and adoption of the platform, provide training, and ensure a smooth start.
• Proactive Customer Contact: Maintain contact with existing clients, evaluate their needs, and brainstorm ways they can gain even more value from the platform.
• Give Demos: Present and demonstrate the platform to potential and existing clients.
• Process Improvement: Identify bottlenecks in the customer journey and contribute to optimizing our processes and services.

Requirements

• Ability to listen effectively and proactively think with customers to ensure their success.
• A positive individual who easily builds rapport.
• Fluent in Dutch and English (spoken and written).
• Proficient with software and systems (e.g., Slack, Jira, Hubspot).
• Available for 32-40 hours per week.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Nice to Have

• Several years of experience in a customer-oriented role (Customer Success, Account Management, Sales).

Benefits

• Salary between €2,750 - €3,500 per month.
• Bonus scheme based on company results.
• Flexible working hours and the possibility to work partly from home.
• Budget for personal development and training.
• Travel allowance.
• Company laptop and phone.
• An inspiring workplace in Utrecht with a small, friendly, and ambitious team.
• The opportunity to contribute to a rapidly growing SaaS scale-up with significant impact.

About Company

This is a rapidly growing international SaaS scale-up that helps companies improve their internal communication and connect employees. They achieve this with an innovative platform that keeps employees informed about important developments, provides access to relevant information, and offers opportunities for interaction. The team is small, energetic, and ambitious, fostering an open culture where initiative is valued. They are located in a modern office in Utrecht, easily accessible by public transport.

How to Apply

Are you the Customer Success & Support Specialist we are looking for? Please send your CV and cover letter to info@haystackpeople.nl, and we will contact you as soon as possible!