Italian Speaking Customer Service Representative, Cryptocurrency Exchange (Greece)

Mercier Consultancy is dedicated to connecting top talent with leading opportunities in the blockchain and cryptocurrency space. We partner with innovative companies to build strong, successful teams.

Introduction

Mercier Consultancy is seeking an Italian Speaking Customer Service Representative for our client, a leading Cryptocurrency Exchange in Greece. In this role, you will provide exceptional support to Italian-speaking clients, guiding them through cryptocurrency transactions and ensuring a seamless platform experience. Your fluency in Italian is crucial as you assist customers with inquiries related to account management, transactions, and security concerns. By delivering outstanding service, you will help foster trust and confidence in our services within the rapidly evolving world of cryptocurrency.

Responsibilities

• Deliver high-quality customer service in Italian through various channels including phone, email, and chat regarding cryptocurrency inquiries.
• Assist clients with account setup, verification processes, and transaction troubleshooting.
• Effectively address customer issues and provide guidance on best practices for using the platform.
• Document all customer interactions accurately and efficiently in our CRM system.
• Collaborate with technical teams to resolve complex inquiries and improve user experience.
• Stay informed about cryptocurrency trends, regulations, and market updates.
• Gather and relay customer feedback to enhance service offerings.

Requirements

• Fluency in Italian and English, with excellent communication and interpersonal skills.
• Strong customer service orientation with a keen interest in cryptocurrency and blockchain technology.
• Prior experience in customer service, particularly in finance or technology.
• Ability to manage multiple inquiries and provide timely solutions in a fast-paced environment.
• Detail-oriented with strong organizational abilities.
• Willingness to learn and adapt to the fast-changing cryptocurrency landscape.

Nice to Have

• Familiarity with customer support software and CRM systems.

Benefits

• Fully Paid Relocation Package (Flight, Transfer, and 2 weeks in Hotel).
• Private Health Insurance.
• 2 Extra Salaries Per Year.
• Support in finding accommodation after the hotel stay.
• Fully Paid Training.
• Monthly Performance Bonus.
• Free Greek Course.
• And more...

About Company

Mercier Consultancy is dedicated to connecting top talent with leading opportunities in the blockchain and cryptocurrency space. We partner with innovative companies to build strong, successful teams.

How to Apply

Apply directly via the provided link or connect with us on Blockchain4Talent to learn more about this opportunity.