IT Servicedesk Employee

Experis is a leading IT recruitment and consultancy firm dedicated to helping IT talent grow and thrive. With over 24 years of experience, Experis specializes in connecting skilled professionals with ideal career opportunities. They operate across five key practice areas: Business Transformation, Digital Workspace, Cloud & Infrastructure, Cyber Security, and Enterprise Applications. Experis focuses on talent development, offering extensive training and growth opportunities, ensuring a fulfilling career path for their employees.

Introduction

Are you a tech enthusiast with a passion for IT support and looking to work for a government institution in Zaandam? Do you get energy from solving technical issues and enjoy helping others with their IT challenges? Then we have the perfect job for you! As an IT Servicedesk Employee, you will play a crucial role in ensuring smooth IT support and directly contribute to an efficient working environment.

Responsibilities

As an IT Servicedesk Employee, you are the first point of contact for all colleagues with IT questions and problems. Your day is never boring, as you continuously switch between various tasks and systems. Your main responsibilities include:

• Registering IT requests and quickly and effectively resolving technical problems.
• Providing support for issues with software, hardware, and networks.
• Giving clear, step-by-step instructions to users, ensuring even the most tech-averse individuals return to their work satisfied.
• For complex questions, you effortlessly liaise with second-line IT experts.
• Thanks to your efforts, all systems run smoothly, and your colleagues can work without problems!

Requirements

• A completed IT education (MBO 3 or 4).
• Minimum of 2 years of experience as a Servicedesk Employee, IT Support Employee, or Helpdesk Employee.
• Experience working with a ticketing system and resolving IT issues remotely.
• You feel comfortable in a formal environment, such as the government, and you enjoy combining service-oriented with professional work.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Nice to Have

• Passion for IT and technology.
• Strong communication skills.
• Proactive and problem-solving attitude.

Benefits

• Salary between €2,600 and €3,000 per month based on a 40-hour week.
• Full-time position of 40 hours (32 hours also possible).
• Possibility to lease a car.
• Personal field manager: your dedicated contact person throughout your employment.
• Unlimited training opportunities, because you never stop learning.
• Growth opportunities within all practice areas. Ultimately towards project management, security, or management? It's possible!
• A tailor-made training program.
• 25 vacation days.
• Fun outings and social gatherings, because socializing should not be missed.
• Every opportunity to work with the latest tools and technologies such as Cloud and digital transformations.

About Company

Experis is the place where IT talent grows! We help you to further develop your skills and truly find happiness in your work. With over 24 years of experience, we know exactly how to leverage your talents and guide you to the next step in your career. Experis is active in five practice areas: Business Transformation, Digital Workspace, Cloud & Infrastructure, Cyber Security, and Enterprise Applications. With us, you won't just find a new challenge, but the ideal match for your future. Curious? We'd love to get to know you!

How to Apply

Apply now within 30 seconds via the application button below, and we would love to get to know you better.