IT Service Desk Employee in Healthcare

Our client is a healthcare institution located in Den Bosch, where a dedicated team of healthcare professionals is committed to the well-being and health of our community. With a holistic approach, they provide high-quality medical care and support to individuals of all ages. Their passion for care and attention to each individual are at the core of their values. They strive to create a safe and empathetic environment where everyone can thrive.

Introduction

Are you a driven medior support employee with a passion for healthcare, and do you come from the Den Bosch region? Then discover more now!

As an ICT Service Desk Employee in our healthcare institution, you will be the helping hand for employees and healthcare professionals with IT-related questions and problems. Whether it's small hiccups or bigger challenges, you are ready to support them.

When a question comes in, you are the one who receives and registers it. Is there an incident? Then you immediately put it on the radar. Whether it's a software or hardware problem, a network issue, or a system issue, you are ready to analyze and solve technical problems. You act like a detective, looking for the best solution.

Your talent? Patient and clear communication. Step by step, you guide users in solving their IT problems. No question is too crazy, and you make complex technical language understandable for everyone.

You don't always have to do it alone. Collaborating with internal teams is your second nature. Together, you tackle the more challenging issues and stay up-to-date with the latest developments in the IT world.

In this role, precision is important. Accurately keeping track of all incidents in our ticketing system is a crucial task. You monitor progress, ensure that open issues are handled on time, and that everyone is aware of the status.

But your impact goes further. You are an important part of our mission to continuously improve IT support. By identifying and addressing potential trends and bottlenecks, you contribute to the further optimization of our services.

Responsibilities

• Receive and register IT-related questions and problems from employees and healthcare professionals.
• Analyze and resolve technical issues related to software, hardware, networks, and systems.
• Guide users step-by-step through problem-solving processes.
• Collaborate with internal teams on challenging IT issues.
• Accurately document all incidents in the ticketing system and monitor their progress.
• Identify trends and bottlenecks to contribute to the continuous improvement of IT support.

Requirements

• Completed MBO education in an IT-related field.
• Basic knowledge of operating systems like Windows.
• Strong problem-solving skills and patience in addressing technical problems.
• Excellent communication skills.
• Eagerness to learn and quickly master new technologies and systems.
• Experience with a ticketing system, such as Topdesk, is a plus.
• Excellent team player with the ability to work independently.
• Basic knowledge of Active Directory and user management.
• Enthusiasm for solving network problems.
• Customer-oriented approach, treating end-users with friendliness and understanding.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Salary between €2,500 and €2,900 per month based on a 40-hour work week.
• Full-time position of 40 hours (32 hours also possible).
• Possibility to lease a car.
• Personal field manager: your dedicated contact person throughout your employment.
• Unlimited training opportunities, because you never stop learning.
• Career growth within all practice areas (e.g., project management, security, or administration).
• A customized training program.
• 25 vacation days.
• Fun outings and gatherings.
• Opportunity to work with the latest tools and technologies such as Cloud and digital transformations.

About Company

Our client is a healthcare institution located in Den Bosch, where a dedicated team of healthcare professionals is committed to the well-being and health of our community. With a holistic approach, they provide high-quality medical care and support to individuals of all ages. Their passion for care and attention to each individual are at the core of their values. They strive to create a safe and empathetic environment where everyone can thrive.

How to Apply

If this vacancy excites you and this environment perfectly suits you, we would love to speak with you. Apply now within 30 seconds via the application button below and come for a (digital) coffee to get acquainted!