IT Service Desk Employee – First Point of Contact

Our organization stands for reliable IT services and customer-oriented support. You will join a professional team focused on collaboration, knowledge sharing, and continuous improvement of processes according to ITIL.

Introduction

Are you the first point of contact who quickly and effectively resolves IT problems? In this role, you contribute to a smoothly functioning IT environment, act as a knowledge base for users, and ensure that incidents are always handled within the agreed SLA.

Responsibilities

• Act as the first point of contact for users regarding IT-related questions and incidents.
• Adequately resolve incidents within agreed SLAs.
• Dispatch incidents to the appropriate knowledge domains and monitor follow-up.
• Proactively contribute to server management and monitoring.
• Analyze incidents and provide solutions, possibly in collaboration with 2nd/3rd line support.
• Accurately register incidents in the TopDesk system, preparing for the transition to Xurrent.

Requirements

• Fully MCSA certified.
• Able to independently resolve complex IT incidents.
• Good knowledge of Office and Outlook.
• Proficient in Dutch and English, both written and spoken.
• Experience with ITIL Incident and Problem Management.
• Team player, flexible, analytical, and strong communicator.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Nice to Have:

• Proficiency in the German language.
• Experience with server monitoring and management.

Benefits

• Salary between €2,800 and €4,300 per month based on a 40-hour work week.
• Full-time position of 40 hours (32 hours also possible).
• Possibility to lease a car.
• Personal field manager: your fixed point of contact throughout your employment.
• Unlimited training opportunities, because you are never done learning.
• Career growth within all practice areas. Eventually towards project management, security, or management? It's possible!
• A customized training program.
• 25 vacation days.
• Enjoyable outings and social gatherings, because socializing should not be missed.
• Every opportunity to work with the latest tools and technologies such as Cloud and digital transformations.

About Company

Our organization stands for reliable IT services and customer-oriented support. You will join a professional team focused on collaboration, knowledge sharing, and continuous improvement of processes according to ITIL.

How to Apply

Click the "Apply Now" button to submit your application.