Binance is a leading global blockchain ecosystem that powers the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in 100+ countries, Binance offers industry-leading security, user fund transparency, rapid trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Their offerings span trading, finance, education, research, payments, institutional services, and Web3 features. Binance leverages the power of digital assets and blockchain to build an inclusive financial ecosystem, advancing the freedom of money and improving financial access worldwide.

About the Position

Introduction

Binance, the world's largest cryptocurrency exchange, is seeking an experienced International Operations Manager for its P2P (peer-to-peer) team. This role is crucial for ensuring operational excellence, managing liquidity, mitigating risks, and delivering a high-quality trading experience for users in the Middle East & North Africa region.

Join a dynamic team dedicated to revolutionizing global transactions and financial management, making crypto accessible for everyone, and driving the future of digital payments and fintech.

Responsibilities

Drive and manage P2P platform growth, focusing on new user acquisition, active user engagement, liquidity, order success rates, and dispute resolution.
Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels.
Develop an adequate understanding of the local market to independently navigate regulatory environments through cross-team collaboration, ensuring compliance and supporting the expansion of fiat on/off-ramp capabilities.
Monitor key performance indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns.
Analyze market trends, pricing dynamics, payment methods, and the competitive landscape across target markets.
Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance.
Manage merchant ecosystem development, including onboarding, performance monitoring, incentive programs, and quality assurance.
Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity.
Monitor key performance indicators, including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns.
Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans.
Adopt a product mindset to collaborate effectively with product teams on feature enhancements and local rollouts.
Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives.
Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.

Requirements

Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
5+ years of experience in crypto exchanges, fintech, banking, or payment platforms.
Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets.
Strong understanding of the crypto landscape, particularly across APAC, including major markets, regulations, and user behaviors.
Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements.
Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.

Nice to Have

Bilingual in English and Arabic.

Benefits

Competitive salary and comprehensive company benefits.
Opportunity to shape the future with the world’s leading blockchain ecosystem.
Collaborate with world-class talent in a user-centric global organization with a flat structure.
Tackle unique, fast-paced projects with autonomy in an innovative environment.
Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
Work-from-home arrangement (arrangement may vary depending on the business team's nature of work).