Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest-growing global cryptocurrency platform with a vision for 'Cryptocurrency in Every Wallet™'. Built on security, privacy, and compliance, Crypto.com accelerates cryptocurrency adoption through innovation. The company also owns Nadex (North American Derivatives Exchange), a CFTC-regulated US exchange for binary options, call spreads, and knock-outs. Crypto.com is an equal opportunity employer committed to diversity and inclusion.

About the Position

Introduction

Crypto.com is seeking a highly skilled Incident Commander to join our operations team. This critical role ensures the stability, resilience, and continuous availability of our trading and financial platforms. The Incident Commander will lead the management of high-severity incidents, drive root cause analysis, enforce SLAs, and ensure operational readiness through automation, disaster recovery, and business continuity planning.

You will be responsible for end-to-end Incident & Problem Management, overseeing command during outages, and partnering closely with engineering, infrastructure, and business stakeholders.

Responsibilities

Lead IT Incident & Problem Management, acting as Incident Commander for major outages, driving resolution, Root Cause Analysis (RCA), and preventive actions.
Manage SLAs and service reporting, including availability, downtime, risk, and customer satisfaction metrics.
Oversee ITSM tools and Configuration Management Database (CMDB) data integrity, ensuring accurate service governance.
Drive safe deployments via Change Advisory Board (CAB) participation, release wash-ups, and continuous improvement initiatives.
Support automation, monitoring, and alerting to reduce Mean Time To Resolution (MTTR) and improve operational efficiency.
Develop and test Disaster Recovery and Business Continuity Plans across IT and business units.

Requirements

8+ years of experience in Incident Management, Problem Management, and IT Operations within fintech, banking, or trading environments.
Proven experience as Major Incident Manager/Incident Commander handling real-time high-severity events.
Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management).
Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB).
Experience in reporting & analytics (availability, SLA compliance, RCA trends).
Excellent communication and stakeholder management skills; ability to lead under pressure.
Good understanding of high-level architecture in software and infrastructure.

Nice to Have

Knowledge of trading systems, order management platforms, or exchanges.
Experience in running Splunk queries and understanding basic troubleshooting.
ITIL v3/v4 certification or equivalent.
Prior experience in global 24x7 financial services environments.
Prefers working in night shift.

Benefits

Competitive salary: INR 2,000,000 - 4,500,000 a year
Attractive annual leave entitlement, including birthday and work anniversary leave.
Work flexibility adoption: Flexi-work hours and hybrid or remote setup.
Aspire to career alternatives through our internal mobility program, offering diverse scope.
Work Perks: Crypto.com Visa card provided upon joining.
Our Crypto.com benefits packages vary depending on region requirements; you can learn more from our talent acquisition team.

About Company

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest-growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

In a strategic move, Crypto.com acquired Nadex (North American Derivatives Exchange), founded in 2008. Nadex is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. It is regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM. Nadex is unique as the first exchange where retail investors can become members directly, without the need for a broker, listing innovative capped-risk derivatives contracts on a wide range of global financial markets.

How to Apply

Please apply through the provided application link. Only shortlisted candidates will be contacted. We may use artificial intelligence tools to analyze your Resume/CV against specific position requirements to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.