ICT Helpdesk Employee

Experis is part of ManpowerGroup, one of the world's most ethical companies. You will join a socially involved organization in the Amsterdam region where IT plays a significant role in supporting employees and daily service delivery. A stable and secure digital working environment is essential. Within the ICT team, you will be responsible for supporting users across various locations, balancing support, workstation management, and technical issues. The organization invests in employee development, offering opportunities to expand knowledge and advance towards roles like Application Management in an informal environment focused on collaboration, knowledge sharing, and personal growth.

Introduction

Are you an ICT professional who enjoys supporting users and solving technical issues? Do you like a varied role, working both on-site and remotely, and wish to develop yourself further within an organization where IT plays a crucial role? Then this is an excellent opportunity for you.

Responsibilities

• Handle and resolve 1st and 2nd line incidents and service requests.
• Support end-users with questions regarding hardware, software, and applications.
• Register, analyze, and process reports via the ticket system.
• Install, configure, and manage workstations, laptops, peripherals, and software.
• Assist with the rollout of new devices, migrations, and technical improvement projects.
• Identify recurring incidents and contribute to structural improvements.
• Support the management of the IT infrastructure and workstation environment.
• Create and update user documentation and work instructions.
• Collaborate with colleagues within the ICT team to ensure the continuity of IT services.

Requirements

• MBO 4 work and thinking level, preferably in ICT.
• Experience with 1st and 2nd line user support.
• Experience with Windows workstations, hardware, and standard applications.
• Experience with registering and handling incidents in a ticketing system.
• Experience with networks is a plus.
• You are service-oriented, communicatively skilled, and solution-focused.
• You can work independently and prioritize tasks.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Salary up to €4,700 gross per month based on a 36-hour work week.
• A varied role within a socially involved organization.
• Extensive user contact and opportunities for technical development.
• A dedicated and collegiate ICT team focused on knowledge sharing.
• Growth opportunities towards other roles, such as Application Management.
• Ample training opportunities.

About Company

Experis is part of ManpowerGroup, one of the world's most ethical companies. You will join a socially involved organization in the Amsterdam region where IT plays a significant role in supporting employees and daily service delivery. A stable and secure digital working environment is essential. Within the ICT team, you will be responsible for supporting users across various locations, balancing support, workstation management, and technical issues. The organization invests in employee development, offering opportunities to expand knowledge and advance towards roles like Application Management in an informal environment focused on collaboration, knowledge sharing, and personal growth.

How to Apply

Click the "APPLY NOW" button to submit your application.