HR Administrator

MoonPay is building the infrastructure that powers the new financial system, making it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. We are fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia. We have also launched a consumer app that makes crypto accessible, intuitive, and usable for everyone.

Introduction

MoonPay is seeking a detail-oriented HR Administrator to join our People team. This role serves as the first point of contact for employee support through our Jira ticketing system, ensuring timely responses and accurate record-keeping. You will play a critical role in supporting the employee lifecycle — from onboarding new hires to coordinating offboarding processes — while maintaining compliance and data accuracy across our HR systems. This is an excellent opportunity for someone looking to build foundational experience in HR operations within a fast-paced, global environment.

Responsibilities

• Jira Ticket Management: Monitor the People team's Jira queue daily, triaging, categorizing, and resolving employee inquiries, escalating when necessary.
• Onboarding Coordination: Schedule onboarding sessions, initiate background checks, distribute contracts, and support new hire profile setup in Workday, Deel, and ADP.
• Offboarding Administration: Process offboarding requests, ensuring documentation is completed and filed accurately.
• Payroll Support: Create and review monthly reports to inform our payroll manager about any changes across all payroll systems.
• Data Management & Compliance: Maintain accuracy of employee records across HR systems while adhering to privacy and confidentiality protocols.
• Knowledge Base Contribution: Identify recurring issues and document solutions to continuously improve processes and employee self-service resources.

Requirements

• 1–2 years of experience in HR administration, People Operations, or a similar support role.
• Strong organizational skills with a detail-oriented approach to data management.
• Comfortable working with HR systems such as Workday, ADP, or Jira (experience with multiple systems is a plus).
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent problem-solving skills and a proactive, service-oriented mindset.

Nice to Have

• Experience working in a global or fast-growing technology company.
• Familiarity with the crypto or blockchain industry.

Benefits

• Competitive Salary Package: Financial security and competitive compensation.
• Equity Package: All employees have ownership at MoonPay, fostering financial freedom.
• Performance Equity Bonus: Outsized rewards for those who drive exceptional outcomes.
• Moonshot Award: Recognizes exceptional impact with annual $250,000 equity grants for 10 employees.
• Unlimited Holidays: Autonomy to choose when to work and when to switch off.
• Private Healthcare Benefits: Comprehensive coverage for you and your loved ones.
• Enhanced Parental Leave: More time with your loved ones without financial worry.
• Annual Training Budget: Supports your professional development journey.
• Home Office Setup Allowance: Create your ideal home workspace.
• Remote Working Allowance: Additional support for utility costs for fully remote employees.
• Monthly Budget for MoonPay Products & Zero-Fee Crypto Transactions: Embrace the decentralized economy firsthand.
• Employee Referral Programme: Earn 10K in USDC for referring great talent.
• Regular Remote Company Offsites: In-person sessions and hackathons with colleagues.
• Impactful Work: Opportunity to work in a disruptive and fast-growing company where excellence is rewarded and you can shape the future of the decentralized economy.

About Company

MoonPay is building the infrastructure that powers the new financial system, making it easy for anyone, anywhere, to buy, sell, and trade crypto using everyday payment methods. Trusted by nearly 30 million customers and over 500 companies, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. We are fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia. We have also launched a consumer app that makes crypto accessible, intuitive, and usable for everyone. At MoonPay, we operate with core values: Be Hungry, Level Up, Own It, Crypto Curious, and Kaizen (continuous improvement). We encourage innovation and provide a supportive environment for employees to do their best work.

How to Apply

Please apply through the provided application link. MoonPay is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds. If you require accommodations for the interview process, please inform our Talent Team.