Head of Partner Success

Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications.

Introduction

Polygon Labs is seeking an experienced and dynamic Head of Partner Success to lead and scale our Partner Success function. Reporting to the Global Head of Business, you will be responsible for owning relationships with our most strategic customers, ensuring a best-in-class client experience from onboarding through long-term growth. This pivotal role involves building the systems, processes, and team necessary to support the enterprise adoption of Polygon Labs’ products. If you are passionate about shaping how leading institutions interact with blockchain infrastructure and driving measurable customer impact, this opportunity allows you to build and lead a high-impact function from the forefront.

Responsibilities

• Build and maintain strong relationships with senior management and C-level stakeholders across strategic accounts.
• Lead and develop a team of account managers, establishing scalable processes for onboarding, implementation, and ongoing account management.
• Design and optimize end-to-end post-sales workflows to ensure a seamless client experience from contract closure through go-live and beyond.
• Partner cross-functionally with Engineering, Product, Sales, Finance, and Marketing to represent the voice of the customer and influence product direction.
• Own customer retention, contract renewals, and expansion by identifying upsell and cross-sell opportunities across Polygon Labs’ product suite.
• Establish data-driven reporting frameworks to track client satisfaction, adoption, and overall account health.
• Act as the primary escalation point for client issues, including billing, account inquiries, and audit-related requests.
• Lead regular client engagement cadences, including monthly check-ins and quarterly business reviews.
• Contribute to revenue tracking, forecasting, and reporting to internal leadership and external stakeholders.
• Operate as a strategic liaison between clients and internal leadership, ensuring alignment and proactive communication.

Requirements

• 8+ years of experience in B2B relationship management, customer success, or account management, including leadership experience.
• Proven experience managing enterprise clients within fintech, payments, SaaS, or blockchain environments.
• Strong ability to build relationships with executive stakeholders and navigate complex organizational structures.
• Experience leading cross-functional initiatives and influencing product and operational outcomes.
• Excellent written and verbal communication skills, with the ability to translate complex concepts into clear, structured messaging.
• Bachelor’s degree or equivalent practical experience.

Nice to Have

• Experience working with blockchain or crypto-related products and infrastructure.
• Background in scaling customer success or account management teams in high-growth environments.
• Experience with contract negotiation, renewals, and dispute resolution.
• Familiarity with data-driven customer success tools and reporting frameworks.

Benefits

Polygon Labs offers a comprehensive compensation plan designed to support the health and well-being of you and your family. Our full-time employee benefits include:

• Remote-first global workforce.
• Industry-leading Medical, Dental, and Vision health insurance (fully covered for employees & dependents in certain countries).
• Company matching 401k with a 3% match (for United States employees only).
• $1,500 Home Office Set Up Allowance (lifetime maximum).
• $200 AI Allowance Program.
• $75 Monthly internet or phone reimbursement.
• Flexible Time Off.
• Company-issued laptop.
• Egg freezing, mental health, and employee wellness benefits.

About Company

Polygon Labs is a global blockchain payments company dedicated to building and operating infrastructure that enables instant, reliable, and internet-scale money movement. Our mission is to facilitate the transition of all money on-chain. We are developing the Polygon Open Money Stack, an open and integrated suite of services and technologies designed to move money anywhere and put it to work seamlessly. Our infrastructure has already facilitated trillions of dollars in on-chain value transfer and supports millions of daily transactions for major banks, fintech companies, enterprises, and consumer applications worldwide.

How to Apply

Apply here.