First-Line IT Service Desk Employee

Experis is an internationally operating organization with a strong focus on innovation, collaboration, and quality. Their IT department supports employees worldwide, working closely in regional and global teams. Safety, professionalism, and continuous improvement are core values.

Introduction

For an international organization in Amsterdam, we are looking for a First-Line IT Service Desk Employee. In this role, you will be the primary point of contact for internal colleagues, ensuring they can quickly and effectively resume work after IT disruptions.

Responsibilities

• Resolve first-line incidents and service requests within agreed SLA's.
• Receive, register, and follow up on reports via Topdesk.
• Install, configure, and deploy workstations via SCCM.
• Support Windows environments and Office 365.
• Manage, register, and rotate IT assets.
• Install printers and perform basic Active Directory changes.
• Configure and support iPhones, iPads, and Android devices.
• Ensure correct documentation and customer satisfaction.
• Participate in on-call and regional dispatch services.

Requirements

• MBO ICT (or equivalent) or at least 2 years of relevant work experience.
• Experience within a first-line service desk.
• Knowledge of Windows 7/8/10, hardware, and network troubleshooting.
• Experience with Topdesk is a plus.
• Experience with Android and iOS devices.
• Good command of the English language (required).
• Service-oriented attitude and strong communication skills.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Salary up to €3,000 gross per month.
• International and professional working environment.
• Career growth opportunities towards second-line support.
• Work within an organization with a strong focus on collaboration and quality.

About Company

You will be working within an internationally operating organization with a strong focus on innovation, collaboration, and quality. The IT department supports employees worldwide and works closely together in regional and global teams. Safety, professionalism, and continuous improvement are central.

How to Apply

Please apply through the provided application link.