First Class Specialist

At AFAS, we believe that you only deliver quality work when you can be yourself. We operate on trust and common sense, which is our only rule. Our core values—trust, action, family, and a touch of eccentricity—are reflected daily. You're given the freedom to approach your work your way, take responsibility, and take action. We help each other, speak our minds, and enjoy what we do. Everyone should feel welcome here. Differences make us stronger; through diverse perspectives, we learn from each other and improve.

Introduction

Do you know AFAS software inside and out? Are you ready for a new challenge where you actively support clients, build lasting relationships, brainstorm their processes, and help them leverage AFAS Profit even more effectively? As a First Class Specialist, you will be the dedicated point of contact for a select group of strategic clients who use our software extensively and have high expectations for our services. If you thrive on deep dives into content, taking responsibility, fostering partnerships, and getting to know your clients better, then this role is for you.

Responsibilities

• Proactively advise clients on the successful implementation and utilization of AFAS Profit.
• Conduct regular meetings with clients to discuss tickets, product development requests, releases, projects, and significant developments.
• Connect clients with the appropriate AFAS colleagues, such as support, consultancy, or product development.
• Provide advice on setup issues, even those outside your direct specialization.
• Visit clients on-site to gain a deeper understanding of their processes and practical needs.
• Contribute to events like Succestival, AFAS Open, and other client gatherings.
• Efficiently handle incidents during emergency services, collaborating with colleagues when necessary.

Requirements

• Minimum of one year's work experience with AFAS software (e.g., as a key-user, administrator, consultant, or in a support role).
• Enjoy building and maintaining intensive client relationships.
• Proactively engage with clients and confidently offer advice.
• Thrive on freedom, responsibility, and managing your own work schedule.
• Communicate effectively with various organizations, administrators, and colleagues.
• Look beyond your own specialization and enjoy delving into different industries and client processes.
• Committed to a long-term relationship with your clients and the First Class team.
• Possess an HBO or WO (higher professional education or academic) level of thinking and working.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• A competitive salary, profit sharing, and a 13th-month bonus.
• A four-day work week.
• Significant autonomy in managing your schedule and planning client appointments efficiently.
• A role with considerable responsibility and your own portfolio of strategic clients.
• Excellent guidance from experienced First Class colleagues.
• Ample opportunities for learning, deepening your industry knowledge, and personal development.
• Training sessions, inspirational workshops, and educational programs.
• Fun activities such as company outings, an AZ match, or a concert at AFAS Live – if you're interested.
• Full employment terms are available in our employment guide.

About Company

At AFAS, we believe that you only deliver quality work when you can be yourself. We operate on trust and common sense, which is our only rule. Our core values—trust, action, family, and a touch of eccentricity—are reflected daily. You're given the freedom to approach your work your way, take responsibility, and take action. We help each other, speak our minds, and enjoy what we do. Everyone should feel welcome here. Differences make us stronger; through diverse perspectives, we learn from each other and improve.

How to Apply

Application Process:

1. Digital Application: Submit your details, CV, and motivation online.
2. Assessment: Complete a game-based assessment for an unbiased insight into your competencies.
3. Hiring Manager Call: We will discuss your motivation, the assessment results, and get to know each other.
4. Job Interview: We'll get to know each other better and delve deeper into the role.
5. Grand Finale: You'll pitch yourself and our product to your (hopefully) future colleagues.

If this sounds like a great job but you're unsure if you meet all the requirements, cast your doubts aside – we encourage you to apply!