Experience Design Vice President

JPMorgan Chase & Co. is one of the world's largest financial institutions, committed to redefining customer interactions through innovative design and technology.

Introduction

As Vice President of Experience Design at JPMorgan Chase & Co., you will lead the transformation of customer interactions within mortgage and home lending services. This leadership role demands a blend of visual excellence and high-level systems thinking, moving beyond traditional UI to orchestrate complex service flows. You will ensure every digital touchpoint is accessible, inclusive, and aligned with strategic business goals.

Responsibilities

• Craft 'North Star' design representations to guide long-term product roadmaps.
• Mentor junior designers in inclusive design practices and AI-integrated workflows.
• Partner with cross-functional technical teams to ensure seamless user journeys across all platforms and channels.

Requirements

• Understanding of modern web mechanics, including APIs and microservices.
• Ability to leverage AI tools to accelerate the design-to-delivery pipeline.
• Possession of a 'Vibe Coding' mindset, utilizing natural language prompts and AI-assisted prototyping.
• Expert-level Figma skills.
• Deep understanding of responsive design systems.

Benefits

• Health care coverage
• Health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About Company

JPMorgan Chase & Co. is one of the world's largest financial institutions, committed to redefining customer interactions through innovative design and technology.