Talan is an international consulting group specializing in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations, supporting them, and implementing their transformation and innovation projects in France and abroad. With a presence on five continents, the group plans to achieve a turnover of 600 million euros in 2023 and employs over 6,000 consultants, aiming to recruit 3,000 new employees worldwide. Talan places innovation at the heart of its development, focusing on new technologies such as Big Data, IoT, Blockchain, and Artificial Intelligence. The group is committed to values of agility, collective intelligence, and an entrepreneurial spirit, and is dedicated to achieving equal opportunities in recruiting, retaining, and developing its employees. Diversity and inclusion are central to their corporate culture.

About the Position

Introduction

As an ETRM Orchestrade Trading Support Engineer at Talan, you will be responsible for providing Level 2 functional support for the ETRM Orchestrade application. This role involves analyzing and troubleshooting complex production incidents, collaborating with various financial teams, and ensuring the smooth operation of trading activities within the system. You will also contribute to maintaining support documentation, testing new features, and proactively identifying improvements in system performance and support processes.

Responsibilities

Provide Level 2 functional support for the ETRM Orchestrade application, ensuring timely resolution of issues and minimizing disruption to trading operations.
Analyze, diagnose, and troubleshoot complex production incidents related to trading, risk management, and back-office functionalities within Orchestrade.
Collaborate with trading desks, risk managers, and back-office teams to understand their requirements and provide effective solutions.
Escalate critical issues to Level 3 support or development teams when necessary, and actively follow up to ensure prompt resolution.
Maintain and update support documentation, including procedures, FAQs, and knowledge base articles.
Participate in the testing and validation of new features, patches, and system upgrades within Orchestrade.
Proactively identify areas for improvement in system performance, stability, and support processes.
Ensure compliance with internal policies, regulatory requirements, and industry best practices in trading support.
Provide training and guidance to end-users on Orchestrade functionalities and best practices.
Participate in on-call rotation to provide out-of-hours support as required.

Requirements

Bachelor's or Master's degree in Computer Science, Finance, or a related field.
Proven experience (3+ years) in a functional support role for ETRM/CTRM systems, specifically with Orchestrade.
Strong understanding of financial markets, energy trading (power, gas, oil), commodities, and corresponding derivatives (futures, options, IRS, etc.).
In-depth knowledge of ETRM functionalities, including deal capture, pricing, risk management, P&L, and back-office operations.
Proficiency in SQL for data querying and analysis.
Experience with incident management and ticketing systems (e.g., Jira, ServiceNow).
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
Ability to work under pressure in a fast-paced trading environment.
Fluency in English is mandatory.

Benefits

Agile, dynamic, and collaborative work environment.
A healthy work environment, with a strong focus on work-life balance and the possibility of teleworking.
A personalized career plan, with certifications to support the development of your skills and direct access to trainers (cloud, agile, all programming languages, etc.).
Competitive salary and benefits.
A multitude of activities and social events throughout the year (after-works, breakfast, team building, etc.).
The opportunity to get involved in community initiatives (volunteering, sharing knowledge, etc.).