The Anchorage Village, as the team is known, unites bright minds from platform security, financial services, and distributed ledger technology. With over 600 members, Anchorage Digital is committed to building the future of finance and empowering institutions to safely participate in the evolving digital asset ecosystem. The company fosters a welcoming and inclusive workplace, dedicated to diversity and equal employment opportunity. Anchorage Digital encompasses services from Anchorage Digital Bank National Association, Anchorage Lending CA, LLC, and Anchorage Digital Singapore Pte Ltd. We are an Equal Opportunity Employer, ensuring fair consideration for all applicants.

About the Position

Introduction

Anchorage Digital is seeking an enthusiastic and proactive Enterprise Technology & IT Support Specialist to elevate our technology experience for all employees. This role offers an exciting opportunity to move beyond traditional ticket closing, focusing on identifying systemic issues, implementing lasting solutions, and working directly with our Corporate Engineering team to build a more efficient and user-friendly IT environment.

Responsibilities

Technical Support & Resolution: Drive resolution of support tickets across enterprise systems (Google Workspace, Slack, internal tools), maintaining high user satisfaction and quick response times.
Documentation & Knowledge Management: Build user-friendly and AI-friendly documentation and knowledge base articles, leveraging AI tools to improve clarity and accessibility of IT resources.
Troubleshooting & Problem Solving: Lead troubleshooting efforts for escalated technical issues, working independently to diagnose root causes and implement solutions.
Automation & Efficiency: Manage light automation projects and system configuration tasks that improve operational efficiency and reduce manual work.
Process Improvement & Collaboration: Collaborate with Corporate Engineering on automation initiatives, audit requests, and system improvements, providing frontline insights on user pain points.
Compliance Support: Deliver audit evidence and system documentation to support CISO team compliance requirements.
Communication & Empathy: Listen to user issues with empathy and patience, understanding both the technical problem and business impact to prioritize effectively.
Continuous Improvement: Contribute process improvements and documentation enhancements that make IT support more efficient and user-friendly.

Requirements

2+ years of experience in IT support, helpdesk, or technical operations with demonstrated ability to troubleshoot and resolve user issues independently.
Strong customer service orientation with excellent written and verbal communication skills for both technical and non-technical audiences.
Hands-on experience with enterprise tools such as Google Workspace, Slack, Jira, Kandji, or similar SaaS platforms.
Initiative to identify and implement process improvements, whether through documentation, lightweight automation, or workflow optimization.
Bias for action with ability to work independently, prioritize competing requests, and maintain composure during high-volume periods.

Nice to Have

Experience with Jira, Linear, or other ticketing systems, including basic workflow configuration.
Familiarity with AI tools (ChatGPT, Claude, etc.) for documentation creation or user support.
Basic scripting knowledge (Python, JavaScript, etc.) or experience with no-code automation platforms.
Knowledge of MDM platforms (Jamf, Kandji), hardware provisioning, or physical office IT setup.
Previous work in fintech, crypto, or highly regulated industries.

Benefits

[Benefits information not provided by the employer in the original posting]

About Company

Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings. The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota.