Engineering Manager, Workflows AI

Front is a customer operations platform that streamlines B2B interactions by synchronizing teams, tools, and conversations. It enables over 9,000 companies like Uber Freight, Navan, and Stripe to manage complex customer relationships and scale their operations efficiently. Front is supported by significant investments from Sequoia Capital and Salesforce Ventures and is recognized as a top workplace by several industry accolades.

Introduction

Front is a customer operations platform designed for complex B2B needs, ensuring all teams, tools, and customer conversations are synchronized for scalable operations. Unlike solutions for simple interactions, Front specializes in coordinating and contextualizing intricate B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, depend on Front to power their operational layer for customer-facing success.

Backed by Sequoia Capital and Salesforce Ventures, Front has secured $204M in funding. The company has garnered numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's Top Companies in 2023 list, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Joining the Paris product team, this role involves managing engineers who build advanced AI and automation capabilities for the Workflows pod, aiming to help customers deliver exceptional support at scale.

Responsibilities

• Grow teams by coaching and attracting top engineering talent.
• Partner cross-functionally with Product and Design to innovate and execute product initiatives.
• Apply engineering expertise to transform ideas into features and enhance the automation experience for thousands of customers.
• Ensure architectural design, implementation, and quality of team outputs.
• Contribute to engineering-wide initiatives as part of Front’s engineering management team.

Requirements

• Proven ability to recruit, mentor, and retain top talent.
• 3+ years of industry experience leading teams that build highly available, large-scale software systems.
• Strong track record of managing teams that deliver complex and ambiguous projects.
• A strong product mindset and the ability to thrive in a dynamic, fast-paced, collaborative, low-ego, and high-growth environment.
• Excellent communication skills and structured thinking.
• Knowledgeable about modern web technologies and eager to learn new ones.

Nice to Have

• Experience at a fast-growing B2B SaaS company.
• Passion and curiosity for AI technologies.

Benefits

• Competitive salary.
• Equity (post-series D, backed by leading VCs).
• Fully covered private health insurance.
• Paid parental leave.
• Generous paid time off.
• Flexibility to work from home on Mondays and Fridays (for hybrid roles).
• Mental health support with Workplace Options.
• Family planning support with Maven.
• €75 per month Lifestyle Stipend for fitness, health, wellness, and other activities.
• Winter Break: Offices closed from Christmas to New Year's Day.

About Company

Front is a customer operations platform that streamlines B2B interactions by synchronizing teams, tools, and conversations. It enables over 9,000 companies like Uber Freight, Navan, and Stripe to manage complex customer relationships and scale their operations efficiently. Front is supported by significant investments from Sequoia Capital and Salesforce Ventures and is recognized as a top workplace by several industry accolades.

How to Apply

Apply through the provided application link.