Engineering Manager, Workflows AI

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front. The company is backed by Sequoia Capital and Salesforce Ventures, having raised $204M. Front has been recognized as a Great Place to Work by Built In, USA Today, Y Combinator, Fortune, Inc. Magazine, and Forbes.

Introduction

Front is a customer operations platform designed for complex B2B interactions, ensuring seamless synchronization across teams, tools, and customer conversations. The company helps over 9,000 businesses, including Uber Freight, Navan, and Stripe, manage their customer-facing operations effectively. Backed by prominent VCs and industry executives, Front has received numerous accolades as a top workplace.

This role is with the Paris product team, focusing on enhancing AI and automation capabilities for the Workflows pod to support exceptional customer service at scale.

Responsibilities

• Grow teams by coaching engineers and by attracting and hiring top talent.
• Partner cross-functionally with Product and Design to innovate and execute product initiatives.
• Apply engineering expertise to transform ideas into features and improve automation for thousands of customers.
• Ensure the architectural design, implementation, and quality of team outputs.
• Contribute to engineering-wide initiatives as a member of Front’s engineering management team.

Requirements

• Proven ability to effectively recruit, mentor, and retain top talent.
• 3+ years of industry experience leading teams building highly available, large-scale software systems.
• Strong track record of delivering complex and ambiguous projects.
• A strong product mindset and ability to thrive in a dynamic, fast-paced, collaborative, low-ego, and high-growth environment.
• Excellent communication skills and structured thinking.
• Knowledgeable about modern web technologies and eager to learn new ones.

Nice to Have

• Experience at a fast-growing B2B SaaS company.
• Passion and curiosity regarding AI technologies.

Benefits

• Competitive salary.
• Equity (post-series D, backed by top VCs).
• Fully covered private health insurance.
• Paid parental leave.
• Generous paid time off.
• Flexibility to work from home Mondays and Fridays (hybrid model: in-office Tuesday, Wednesday, Thursday).
• Mental health support with Workplace Options.
• Family planning support with Maven.
• €75 per month Lifestyle Stipend for fitness, health, wellness, and other activities.
• Winter Break (offices closed from Christmas to New Year's Day).

About Company

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front. The company is backed by Sequoia Capital and Salesforce Ventures, having raised $204M. Front has been recognized as a Great Place to Work by Built In, USA Today, Y Combinator, Fortune, Inc. Magazine, and Forbes.

How to Apply

To apply, please visit the employer's careers page via the provided application link.