Energy Support Employee

Experis is a leading recruitment specialist that connects professionals with top companies. They play a crucial role in connecting IT professionals with impactful projects and careers. The organization you will join as an Energy Support Employee is central to the Dutch energy transition, fostering an open, professional, and collaborative culture focused on quality and continuous improvement. They provide clear, timely, and reliable information to market parties and business customers.

Introduction

Are you service-oriented and a strong communicator? In this role, you will be the first point of contact for business customers and market parties, ensuring smooth and correct handling of questions and reports. You will directly contribute to a reliable market desk within a rapidly changing energy chain.

Responsibilities

• Answering questions via phone, email, and potentially chat within agreed SLAs.
• Registering, assessing, and forwarding reports/tickets in JIRA.
• Performing thorough customer identification, verification, and correct file management.
• Proactively communicating about disruptions and changes to business customers and market parties.
• Identifying recurring questions and contributing to the improvement of the knowledge base and work processes.
• Collaborating with colleagues from operations, policy, and IT to resolve customer questions correctly and sustainably.

Requirements

• Experience within the energy sector (e.g., supplier, grid operator, facilitating party).
• Service desk experience with multi-channel customer contact.
• Accurate and structured working method, even during peak times.
• Strong communicative skills and a customer-oriented mindset.
• Affinity with service processes, SLAs, and quality assurance.
• Preferred: Experience with JIRA.
• Preferred: Experience with B2B disruption communication.
• Dutch language skills preferred (working knowledge required for this role based in the Netherlands).

Benefits

• Salary up to a maximum of €3,300 based on a 40-hour week.
• 26 vacation days and a good pension package.
• Opportunities for training and certifications.
• Travel expense reimbursement or mobility scheme.
• Personal guidance by a field manager.

About Company

You will be working for an organization that plays a central role in the Dutch energy transition. The culture is open, professional, and focused on collaboration, quality, and continuous improvement. The team supports market parties and business customers with clear, timely, and reliable information.

How to Apply

Click the 'Apply Now' button on the Experis website to submit your application.