Customer Support Specialist (Freelance)

Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed platform. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3. We are backed by a world-class team and are growing fast, offering significant development opportunities to our employees.

Introduction

Deblock is building Europe's newest fintech, merging traditional banking with digital assets in a secure, intuitive, and beautifully designed platform. Our mission is to empower individuals to confidently use modern financial tools, blending the reliability of traditional finance with the innovation of Web3. Join our high-performing, multidisciplinary team and help shape the future of financial services.

Responsibilities

• Provide friendly, efficient, and accurate support to customers via chat and email.
• Troubleshoot product questions, account issues, payment inquiries, and general queries.
• Follow internal procedures to ensure compliance, safety, and customer protection.
• Work in rotating shifts, including occasional weekends, to support our European customer base.
• Represent the voice of the customer internally, contributing to future product improvements.

Requirements

• Excellent written and spoken English language skills.
• Strong communication and interpersonal abilities.
• Exceptional attention to detail and a proactive problem-solving mindset.
• Comfortable working rotational shifts, including some weekends and evenings.
• Curious, motivated, and eager to learn about fintech, payments, and blockchain/crypto.
• Eligibility to work as a Freelancer (able to sign a 12-month services contract).
• Previous experience in customer support is a plus.

Nice to Have

• Familiarity with fintech, payments, or cryptocurrency concepts.
• Experience with customer support platforms and CRM tools.

Benefits

• Above-market compensation.
• Telework allowance for remote assignments.
• Provision of all necessary technology (laptop and accessories).
• Opportunity to join a rapidly growing European fintech backed by a world-class team.
• Real development opportunities; your growth is directly tied to the company's success.

About Company

Deblock is Europe’s most exciting fintech, seamlessly integrating traditional banking with digital assets. We are committed to providing a safe, simple, and beautifully designed platform that empowers users with modern financial tools. Our innovative approach combines the reliability of traditional finance with the cutting-edge capabilities of Web3.

How to Apply

Interested candidates are invited to apply via the provided application link. Please ensure your application highlights your relevant experience and enthusiasm for this role.